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Our Customer Success team is growing and we are looking for a new Technical Success Manager (TSM) to join us!
About ControlUp
ControlUp is a Digital Experience Monitoring and Optimization platform that transforms the way IT admins manage their environment and troubleshoot issues. Our product suite enables IT Admins to be more proactive and have greater visibility into the digital experience of their users. Most of our customers utilize Citrix, VMware, Nutanix, and/or Microsoft for their virtualization layer.
We have a fun and energetic company culture. We value a culture of transparency and curiosity. This is a company with a sense of humor, we love the work hard, play hard mentality. We value teamwork and approachability while keeping good vibes.
The Role
ControlUp Technical Success Managers are experienced IT professionals that are deeply knowledgeable in IT operations in the EUD and EUC space and gifted communicators that are able to articulate the ‘how’ and the ‘why’ to customers to influence their use of ControlUp.
The primary mandate for our Technical Success Managers is to guide customers through their technical journey with ControlUp. Through a combination of technical expertise and relationship building, the TSM will provide customers with a trusted contact who will share their in-depth product knowledge with the customer, allowing them to take ownership of their solution as well as helping to evolve the solution at the pace needed by the customer.
Responsibilities:
Requirements
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