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QA Analyst

Fully remote

Added
3 months ago
Location
Type
Full-time
Salary
Not Specified
ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 1.9 million members' financial goals within reach. With intelligent borrowing, savings, budgeting, and spending capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $15.5 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.

 

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

RESPONSIBILITIES

  • Provide feedback and an appropriate coaching to all call center agents.
  • Help and support all operation agents to work in their opportunity areas
  • Provide continuous training on all new procedures
  • Communicate effectively with all operational areas when new procedures and policies.
  • 1-2 years of experience on analytical activities.

REQUIREMENTS

  • Great communication skills
  • The candidate must be creative, proactive, can work well in a team environment.
  • Must be able to help all personnel develop their skills.
  • Analysis, planning and organizational skills.
  • Feedback experience.
  • Basic Excel knowledge
  • Good writing skills
  • Full time availability
  • Bilingual (preferred)

 

#LI-REMOTE

#LI-VR1

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

 

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

 

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

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