← Back to all jobs

Sales Operations Support Representative

Fully remote

2 months ago
Not Specified

For more than 20 years, PointClickCare has beenthe backbone of senior care. We’ve amassed therichestsenior care dataset making ourmarket density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us onGlassdoorandLinkedIn.

*This position can be remote for candidates living in North America*

The Sales Support Representative must have a demonstrated track record facilitating sales transactions to create a high-powered, efficient sales organization. The primary responsibility of this role is to support the PointClickCare sales team by assisting with sales transactions and liaising with other departments within PointClickCare to accelerate sales objectives. In addition to this primary responsibility, the candidate will also be responsible for assisting with ad hoc sales reporting and business process improvement. To be successful in this role, you must demonstrate an ability to execute flawlessly within a fast-paced, high-growth software sales team. This role reports to the Team Lead/ Mergers & Acquisitions.

Key Responsibilities:

Sales Support


Facilitating the creation of sales quotes and contracts, including product upgrades, time-bound discounts, professional services, and mergers and acquisitions


Analyzing subscription records to determine accurate pricing


Managing opportunities for transactional sales


Revenue Recovery: Liaising with Project Management to manage order backlog


Collaborating with PointClickCare Sales Reps, clients, and prospects


Liaising with Finance Customer Support to accelerate the quote approval process


Collaborating with Practice Management, Customer Success, and Account Executives to process quotes for change orders for in-flight projects


Accelerating urgent opportunities through expert coordination of activities with key stakeholders on the sales, professional services, and finance teams


Reviewing essential customer information, such as legal names, billing information, and registration numbers, prior to submitting a quote for approval to Financial Customer Support to ensure the data is complete and up to date

Sale Operations


Assisting Sales Operations in the preparation of ad hoc sales reports on an as-needed basis


Working together Sales Operations on change management, requirements gathering, business process design, and improvement

Required Experience:


Experience with Salesforce CRM and CPQ


Experience processing sales and/or financial transactions


Experience with case/ticketing management systems (SFDC, JIRA)


Experience in SaaS Sales, Marketing, or Customer Support


Basic understanding of sales strategies and implementation methodologies


Demonstrated ability to drive cross functional alignment


Able to multi-task in an agile fashion


Strong written and oral communication skills


Experience in developing strong working relationships with sales professionals leadership


Consistently creates a high level of customer satisfaction and engagement


Strong organizational and interpersonal skills


Intermediate Excel skills including formulae and pivot tables


Experience with diagramming business processes considered an asset


Experience with subscription and/or pricing analysis considered an asset

Additional Information

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Share job

Help us maintain the quality of jobs posted on Remotely!

Is this position not a remote job?

Let us know!

+19815 More Jobs Available!

Sign up now to unlock all job opportunities.

Uncover Hidden Jobs

Browse openings not posted on other job boards.

Be the First To Know

Receive daily job alerts with fresh job openings.

Keep Track of Your Job Hunt

Save to favorites and track jobs you've already applied to.

Choose your membership

Cancel anytime

It's time to find your dream startup job!
Loved by job seekers!

Within a week of using Remotely, I secured three interviews with top-notch companies. The breadth of job opportunities is simply unparalleled.

Olivier S.

I took Remotely for a spin on my job search this morning and found a position I'll be applying for today that fits my needs.

Mia D.

I've always struggled to find a startup job that aligns with my skill set, but Remotely changed the game for me. The sheer volume of high-quality job listings is mind-blowing!

Liam R.

The caliber of companies listed on Remotely is unmatched. It's clear that they prioritize quality over quantity, and that's a game-changer for serious job seekers like me.

Sophia G.

THANK YOU for having a dark mode. I'm 100% dark mode everything so I appreciate that setting for a job board.

Joe C.

Remotely is the gold standard for startup job platforms. Not only did I find a multitude of roles suited to my expertise, but the companies were reputable and well-regarded in the industry.

Emma T.

From tech startups to Fortune 500s, Remotely caters to every job seeker out there. The diversity and quality of companies listed here is fantastic.

Ethan P.

After months of fruitless job hunting, I stumbled upon Remotely. I was surprised by the number of listings and the clarity of information. I landed my dream job in just four weeks!

Isabella K.

The user experience on Remotely is seamless. With detailed job descriptions and a range of well-known companies, my job search was more efficient and fruitful than ever.

Noah C.

Remotely is so easy to navigate and I like that it provides lots of options for filtering based on benefits and more.

Aval S.

No other platform comes close to the depth and breadth of job opportunities that Remotely offers. It's now my go-to recommendation for anyone looking to venture into remote work.

Lucas H.

If you're seeking quality over quantity in your job search, Remotely is the place to be. The comprehensive job listings paired with top-tier companies made my job hunt a breeze!

Charlotte E.
Find your dream job today!

Choose your membership

Cancel anytime