← Back to all jobs

POS Software Consultant I

Fully remote

2 months ago
Not Specified

Related skills



Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.


A POS Software Consultant is expected to work with customers to identify POS system problems. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the troubleshooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems. These interactions should be coordinated in real-time. Representatives are also expected to acquire an in-depth understanding of the Shift4 software and equipment customers are using accompanied by good interpersonal and customer service skills. Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build a rapport with the customers.

  • Improve system performance by identifying problems and recommending improvements
  • Diagnose customer issues through process of elimination by asking probing questions
  • Provide resolution by identifying problems; researching answers & guiding merchants through corrective steps
  • Receive & resolve inbound calls, emails, chats, tasks, & tickets
  • This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
  • Demonstrate exemplary performance & attendance
  • Flexibility to accommodate a 24/7 Support Center.
  • Participate in recurring training of Shift4 product suite.
  • Utilize internal knowledgebase and decision tree systems.
  • As a Support Technician, you will occasionally be called upon to perform other duties not included in this job description.


  • High school diploma or equivalent is required.
  • Minimum 1 year experience of remote technical support.
  • Excellent listening, written, and verbal communication skills.
  • Strong problem-solving skills with proficient attention to detail.
  • Must be able to handle multiple tasks at once in a fast-paced support center environment.
  • Interact and coordinate with other departments to resolve customer issues.
  • Ability to adapt to and implement change.
  • Creative and forward-thinking.
  • Proficient in relevant computer applications.
  • Bilingual (English/Spanish) is a plus, but not required.
  • Experience in the banking or credit card processing industry preferred.
  • Knowledge of customer service core principles and practices.
  • Ability to work independently with limited supervision.
  • Willingness to be on call and work overtime, if necessary.
  • Familiarity with the Microsoft Office Suite.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.


Share job

Help us maintain the quality of jobs posted on Remotely!

Is this position not a remote job?

Let us know!

+19807 More Jobs Available!

Sign up now to unlock all job opportunities.

Uncover Hidden Jobs

Browse openings not posted on other job boards.

Be the First To Know

Receive daily job alerts with fresh job openings.

Keep Track of Your Job Hunt

Save to favorites and track jobs you've already applied to.

Choose your membership

Cancel anytime

It's time to find your dream startup job!
Loved by job seekers!

Within a week of using Remotely, I secured three interviews with top-notch companies. The breadth of job opportunities is simply unparalleled.

Olivier S.

I took Remotely for a spin on my job search this morning and found a position I'll be applying for today that fits my needs.

Mia D.

I've always struggled to find a startup job that aligns with my skill set, but Remotely changed the game for me. The sheer volume of high-quality job listings is mind-blowing!

Liam R.

The caliber of companies listed on Remotely is unmatched. It's clear that they prioritize quality over quantity, and that's a game-changer for serious job seekers like me.

Sophia G.

THANK YOU for having a dark mode. I'm 100% dark mode everything so I appreciate that setting for a job board.

Joe C.

Remotely is the gold standard for startup job platforms. Not only did I find a multitude of roles suited to my expertise, but the companies were reputable and well-regarded in the industry.

Emma T.

From tech startups to Fortune 500s, Remotely caters to every job seeker out there. The diversity and quality of companies listed here is fantastic.

Ethan P.

After months of fruitless job hunting, I stumbled upon Remotely. I was surprised by the number of listings and the clarity of information. I landed my dream job in just four weeks!

Isabella K.

The user experience on Remotely is seamless. With detailed job descriptions and a range of well-known companies, my job search was more efficient and fruitful than ever.

Noah C.

Remotely is so easy to navigate and I like that it provides lots of options for filtering based on benefits and more.

Aval S.

No other platform comes close to the depth and breadth of job opportunities that Remotely offers. It's now my go-to recommendation for anyone looking to venture into remote work.

Lucas H.

If you're seeking quality over quantity in your job search, Remotely is the place to be. The comprehensive job listings paired with top-tier companies made my job hunt a breeze!

Charlotte E.
Find your dream job today!

Choose your membership

Cancel anytime