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Senior IT Project Manager - Global Support Operations

Fully Remote

3 months ago
Not Specified

What's Great About Sophos?

· Sophos operates a remote-first working model, and working remotely is the primary option for most employees

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

What You Will Do

  • This position is responsible for planning, executing, and controlling project-related activities, changes, and reporting across projects and programs within Sophos Global Operations and Support.
  • Define customer needs in technical and business contexts.
  • Ensure the proposed technical and business solutions meet the objectives of the work effort.
  • Guide with planning and prioritization of Support-related objectives.
  • Project manage and plan the work efforts of vendors and cross-functional teams on Support initiatives.
  • Know and use multiple project management and software development methodologies as appropriate to the projects.
  • Ensure project documentation and deliverables are complete, on budget, within scope, and following standards.
  • Develop and monitor project plans, risk management plans, and project documentation from RFP to post-implementation.
  • Lead meetings with customers, multi-disciplinary global teams, and vendors through planning, execution, and QBRs
  • Facilitate effective communications between all parties involved in the project and/or work efforts.
  • What You Will Bring

  • Ability to work in a fast-paced, rapidly evolving company environment and drive results.
  • IT experience or Technical knowledge of Cyber Security products and services
  • Familiarity with Support center practices
  • Proven ability to work with multiple technical managers and project teams simultaneously is required. Demonstrated experience leading or directing project activities on multi-disciplinary, team-based projects in a global environment required.
  • Command of Microsoft Project, Microsoft Word, PowerPoint, Visio, Excel, HTML, and CSS required.
  • Proven command of project documentation and reporting
  • Working knowledge and command of project management tools and techniques required.
  • Understanding of software development lifecycles (i.e. Agile, SCRUM, waterfall)
  • Track record of delivering projects in scope, on time, and within budget
  • Ability to handle complexity and innovate.
  • Excellent communication, presentation, and interpersonal skills – ability to communicate across and up the organization including internal communication to gain buy-in on strategy.
  • Ability to demonstrate critical thinking skills and prioritize and handle multiple tasks.
  • University degree in Business Management, Computer Science, Information Systems or a related area
  • Nice to have:

  • Project Management certification (PMI, etc)
  • Additional Information




    Ready to Join Us?

    At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – if you're passionate about cybersecurity and ready to contribute, we encourage you to apply. We're excited to explore how your individuality can shape the future of our company.

    About Us

    Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyber threats. Powered by threat intelligence, AI, and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks, and endpoints against ransomware, malware, exploits, phishing, and a wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at

    Our Commitment To You

    We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

    Data Protection

    If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact

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