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Senior Technical Consultant (Post Sales) - Australia Market

Fully remote

Added
2 months ago
Location
Type
Full-time
Salary
Not Specified

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. 

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly

automate workflows across any apps and databases.

We’re proud to be named a leader by both

Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a

flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in

balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider

    named us an “enterprise startup to bet your career on”
  • Forbes’ Cloud 100

    recognized us as one of the top 100 private cloud companies in the world
  • Deloitte Tech Fast 500

    ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
  • Quartz

    ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Senior Technical Consultant, to join our growing team. In this role, you will build trusting customer relationships with the business and technical stakeholders and drive customer adoption of the Workato Embedded platform. You will provide guidance and support to embedded customers to launch their integration offerings and automation capabilities to their end customers. You will have a direct impact on the customer experience and ability to leverage Workato and its services to achieve their business goals. In this role, you will have a variety of technical and business responsibilities that would include:

Technical Responsibilities
  • Onboard new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly

  • Provide technical Workato product expertise. Be the expert in deployment models and governance structures and share best practices from a business and technical perspective

  • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution

  • Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations

Business Responsibilities
  • Develop and maintain strategic business relationships with embedded customers from developers to C-Suite executives to drive adoption and consumption of the Workato Embedded platform

  • Develop and implement processes and programs to increase usage of the product within the current group and drive cross-sell opportunities within other groups

  • Execute regular executive business reviews to ensure alignment with customer goals and inspire product expansion

Requirements

Working hours 4:30am - 1:30pm IST (including 1 hour of break), as this role requires to work as per Australian(AEST) timezone. Please apply only if you are flexible to work during these hours.Qualifications / Experience / Technical Skills
  • BE/BTech in information systems, computers, or equivalent education; MBA preferred

  • 7+ years of experience in software/integration architect, project manager, and technical account manager roles. Prior experience in SaaS/iPaaS is preferred

  • Technical background and a good understanding of technology and industry trends, especially in the app integration space

  • Ability to understand and interpret requirement documents into software solutions

  • Experience working with at least one (1) Integration Platforms such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite

  • Demonstrated implementation of quality integration solutions by applying best practices 

  • Demonstrated a good understanding of the SDLC

  • Impressive track record of high customer retention and revenue expansion desired

  • Hands-on current experience with at least one mainstream programming language is preferred

  • Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus

Soft Skills / Personal Characteristics
  • Strong sense of customer empathy and being customer-centered

  • Excellent interpersonal, communication, and persuasion skills

  • Entrepreneurial drive and comfort working in an ambiguous, quickly-changing environment

  • A passion for and belief in the power of automation to drive business value

  • Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

  • Resourceful and comfortable working independently with strong leadership skills

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