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Technical Illustrator

Fully remote

Added
9 days ago
Location
Type
Full-time
Salary
$70K - $100K

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Location: San Jose, California (remote candidates may apply, US-Pacific time zone working hours are required)

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

The Technical Illustrator will be a key member of the Technical Publications team, working with technical writers, technical editors, product managers, and others to craft and refine our help articles. This team member will be heavily involved in the production and ongoing maintenance of our technical information. This is not a social media or marketing position.

To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.

Responsibilities

  • Responsible for every stage of production in creating and maintaining illustrations for end user documentation and videos; keeping all illustration projects running smoothly and on schedule. This is not a social media, broadcast media, advertising, or marketing/sales position. Please be ready to provide illustration samples of tutorial/e-learning/instructional work.
  • Translate and distill technical information from multiple sources to create clean, clear, and concise diagrams and illustrations for both technical and non-technical audiences.
  • Ensure that all illustrations are following Zscaler’s visual brand standards.
  • Assist in defining standards, style, and best practices for the team with regards to visual content.
  • Work cross-functionally with SMEs in the Engineering, Product Management, Training, and Product Marketing groups.

Required Skills & Experience

  • 4+ years of experience in producing illustrations and other visual media. Customer-facing conceptual and procedural illustrations are preferred.
  • Have experience collaborating with technical writers and other team members in the creation of technical diagrams and illustrations.
  • Ability to plan, create, and publish/distribute multiple illustrations simultaneously.
  • Hands-on experience with Microsoft Visio and Adobe Illustrator.
  • Hands-on experience with Adobe InDesign for formatting and layout.
  • Excellent oral, written, and organizational skills.
  • Detail orientated, and able to think and produce video content in context with the target audience.
  • Self-motivated and effective in a fluid environment.
  • Must possess creativity and a sense of humor.
  • Able to work independently and as part of a team.

Desired Skills & Experience

  • Experience in developing concept and procedure content. Instructional design experience is a plus.
  • Experience in CAD and creating multidimensional images.
  • Hands-on experience with JIRA and/or Confluence.
  • Experience with Drupal (or equivalent content management software).
  • Experience working in an Agile environment.
  • Experience working with technical writers is a plus.

What You Can Expect From Us

  • An environment where you will be working on cutting edge technologies and architectures.
  • A fun, passionate, and collaborative workplace.
  • Competitive salary and benefits, including equity.

#LI-REMOTE

 

#LI-CM3

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$70,000

$100,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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