Senior Product Manager, Consumer

Are you experienced in consumer product management and love figuring out new ways to delight customers? Do you thrive on data and optimizing products based on the value they’re generating? Do you obsess over engagement, retention and acquisition metrics? If you’ve answered ‘yes’ to these questions, then read on. We might just have the role for you.

About Us:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Apple Maps, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As the Senior Product Manager responsible for our flagship consumer web product, you will define, build, launch, and maintain ChowNow’s diner-facing web experience. You’ll work with Design and Engineering to ship high-quality features, partner with our Data team to run experiments, and collaborate with our Marketing team to support the ideal diner journey and identify new areas of opportunity. This is a critical position that directly influences our strategic roadmap and provides access to senior leadership across the company. As your product area increases in scope and success, your level of responsibility and influence over strategic company priorities will grow, too.

This is an exciting opportunity to lead the development of new features that will directly impact our diners. You’ll represent the Product organization across the company. We’re currently processing over $2B in gross food sales annually with over 1 million monthly active users, and we’re excited about where we’re taking things from here.

Reports to the Group Product Manager, Diner; no direct reports.

This is a hybrid position working out of our Culver City Headquarters 2 days a week.

Specifically you will:

Deeply understand our customer journey and engagement data to identify opportunities for new features and offerings.

Plan a product roadmap that improves our diner experience to drive acquisitionand retention.

Work with a dedicated team of Designers and Engineers to ideate, scope, build, and release diner-facing features.

Partner with our Data Scienceteam to run experiments that help us make decisions.

Communicate and collaborate with stakeholders across ChowNow, including the Executive Team, to share updates, receive input, and prioritize work.

Within 30 days, you'll:

Complete the ChowNow New Hire Ramp Camp.

Learn about ChowNow’s diner-facing products and user journeys.

Review diner interviews to empathize with our users and identify product opportunities.

Understand our user behavior data dashboards.

Become familiar with ChowNow’s product development cycle by releasing your first feature into production.

Within 60 Days, you'll:

Learn about our tech stack and system architecture.

Set key success metrics and establish a high-level product roadmap based on your discovery of customer pain points and how we can solve for them.

Prioritize product backlog items for two full sprints of design and development work.

Within 90 days, you'll:

Refine the product roadmap with scope and rough project milestones.

Share the product roadmap with key stakeholders and articulate the customer and business impact.

You should apply if:

You have over 5 years of experiencein an agile, high growth company

You have 3+ years of product management for a consumer-facing web or mobile product with an emphasis on delighting users and data-informed decision making.

You’re constantly curious about the latest trends in marketplaces, e-commerce, and product-led growth.

You have the ability to tell stories and surface insights through data.

You have experience communicating with senior leadership.

You can formulate hypotheses and analyze results to hone in on the right decisions.

You are excited to interact with customers to collect feedback.

You’re a fan of iterative development, working with cross-functional teams to hypothesize, measure impact, and learn from previous releases to iterate on future roadmap plans.

You’re excited to partner deeply with a team of designers and engineers to achieve ambitious goals.

About Our Benefits:

Expected base salary: $218,500 - $241,500

Ongoing training and growth opportunities.

A "Best Place to Work" winner multiple times where we focus on creating a great employee experience

Rock solid medical, dental, and vision plans.

Mental Health Coverage - we offer several programs to support your mental health and wellness goals.

3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life

7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.

401(k) Matching

Employer-contributing student loan assistance program.

Employee Stock Incentive Plan.

Pet insurance for your fur babies

Quarterly Industry Speakers Series.

Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).

Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.

Enough freedom to spread your wings while still holding you accountable.

Work Location

• Los Angeles, CA