Everly Health's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, Everly Health Solutions, Natalist, and Everly Diagnostics. We've set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey.

Our infrastructure guides the full testing experience with the support of a national clinician network that's composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industry's biggest problems.

Role Summary:

We’re hiring a Software Engineer - Technical Support to continually improve our platforms by building high-quality, maintainable solutions and improving tools for resolving bugs and providing excellent service. As a member of the Everly Health Implementations group, you’ll contribute directly to health care accessibility across the country by proactively building resilience into our systems. You will work with our engineering teams, product teams and business stakeholders to support our applications and services, closely track monitoring metrics, surface and triage issues and support our internal data needs. We are looking for a collaborative engineer with experience in systems monitoring, issue tracking and triage, ticket management and coding expertise. Our stack is mostly in Ruby on Rails, PostgreSQL, with infrastructure in AWS. This is a highly creative, stimulating, and technically challenging role.

What You’ll Do:

The Software Engineering - Technical Support role should be able to successfully manage multiple responsibilities and act as a leader, both internally and externally. She/he will be responsible for these main areas:

Who You Are:

A continuous improvement aficionado that analyzes impact of changes today and identifies potential risks down the road

Comfortable in a regularly changing environment and knows how to solve problems effectively, learn on the fly, and make decisions quickly but carefully

Strong analytical and problem solving skills

Excitement for the prospect of collaborating with a diverse team to tackle meaningful problems each and every day

Sympathy for the complexity of being an engineer and desire to help make solving production issues as smooth as possible

You are an excellent communicator and have great written and verbal communication skills

What You’ve Done:

Bachelor’s degree in computer science, software engineering, or a related field; or equivalent professional experience

At least 2 years of professional experience in a technical role (engineering, technical sales, support)

Experience working across business units with engineers, product managers, PMs, etc.

Proven experience of implementing effective and efficient support processes

Healthcare experience preferred but not required

Experience with monitoring tools (Datadog, CloudWatch, etc.)

Version control with GitHub/GitLab

Experience with CI/CD is a plus

Programming experience preferred, Ruby on Rails a big plus

Experience with PostgreSQL

Sidekiq experience is preferred but not required

The actual salary offered will be based on the selected candidate's qualifications, market data/ranges, and internal equity. This position is also eligible for a yearly bonus.