Care Advisor

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale. 

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. 

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems! 

About the Work:

Honor is seeking a Care Advisor to perform a variety of duties that relate to sustaining & growing our business.  These duties include finding and screening potential customers who could benefit from our service, effectively qualifying and setting up qualified consults for the O&O team, quality assurance / reassessment visits with existing clients, and supporting growth activities. The Care Advisor should  use a consultative sales approach to determine each individual client’s needs, qualify candidates for fit, oversee reengagement campaigns, schedule care consults and set the Care management team up for success.

Primary Responsibilities:

• Talk to leads (potential clients and family members) to assess clients’ needs and recommend solutions.  
• Follow up with potential clients and family members to “nurture” leads.
• Manage and maintain a pipeline of leads/opportunities and engage CCAs in other markets for next steps
• Identify best practices for refining the company’s lead generation playbook
• Actively collaborate through detailed & ongoing communication with the Care management team to ensure services are properly set up & provided for new clients
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care. 
• Properly document quality assurance & reassessment visits in a timely manner.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers. 
• Support the business’ growth goals through a variety of methodologies including but not limited to: identifying potential referral sources, making marketing packets & dropping off gifts to referral sources.
• Demonstrate open and effective communication with management, colleagues, Care management team, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Qualifications:

• College degree preferred 
• One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. 
• Must possess a valid driver’s license
• Sales/lead generation experience a plus

Knowledge, Skills and Abilities: 

• Must demonstrate excellent oral and written communication skills and the ability to listen & communicate effectively 
• Must demonstrate an ability to work effectively within Honor & Home Instead required systems & technologies, as well as be proficient in computer skills (calendars, documents, etc)
• Must have the ability to work independently and meet deadlines 
• Must demonstrate effective interpersonal skills, and sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work 
• Must have the ability to establish good working relationships with the management, office colleagues, Care management team, Care Pros and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the availability to work evenings or weekends as needed 
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team