The role:
- As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts in Pennsylvania.
- Reporting to the Manager of Strategic Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals.
- You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion.
- You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
- You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients.
Why you’ll love this role:
- You’ll have the opportunity to directly influence how district administrators engage with Newsela.
- You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners.
- You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy.
- Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.
Why you’re a great fit:
- You have 3+ years experience managing a portfolio of accounts and have demonstrated the ability to drive revenue through growth, retention, and expansion.
- You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them.
- You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals.
- You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with.
- You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals.
- Gainsight and Salesforce (SFDC) experience is a plus.
- Experience owning renewals as a CSM at an EdTech company is strongly preferred.
- This role is based in PA or surrounding states, working remotely.
Compensation: Base salary: $75,000 - $80,000On-target commission: $20,000On-target earnings: $95,000 - $100,000
Total compensation for this role also includes incentive stock options and benefits.
