Fraud Investigations Manager

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

What you get to do: 

Managing the day-to-day Fraud Operations/Fraud investigations team and internal controls to ensure operational effectiveness and adherence to regulatory requirements. This includes:

• Manages the daily operations of Fraud staff by overseeing alert/case volumes, fraud claim referrals and providing ongoing coaching, guidance, and training
• Utilizes critical thinking to investigate fraudulent activity including complex loan fraud cases in which customers are victims or perpetrators, and document appropriate evidence in accordance with policies and procedures.
• Develops and updates procedures related to Fraud investigations and ensures fraud investigations are within applicable laws and standards; serves as primary resource to team members on escalated fraud detection/investigative issues and provides coaching and feedback
• Strong decision making, analytical, and investigative abilities with attention to detail and accuracy
• Responsible for management functions including new employee selection, employee development, performance evaluation, and corrective action
• Create and implement unit objectives and policies and procedures to meet compliance requirements and organizational goals and objectives
• Identifies and implements corrective action for any outstanding fraud compliance issues
• Identify and develop reporting of key metrics, KPIs/KRIs and other measurements on the effectiveness of the fraud investigations process
• Collaborates with senior management in developing operational strategy and business plans/objectives for the Fraud Operations team
• Demonstrates in-depth knowledge of technical and functional fraud regulatory and risk management requirements and demonstrates commitment to continuing involvement in training, certification, and professional organizational activities
• Sets and exemplifies high ethical standards and holds self and others accountable for conduct

What you will bring to the team:

• 3 to 5 years Financial or Banking Fraud Operations/Fraud Investigations/Financial Crimes experience Experience with knowledge of various fraud typologies, CIP and KYC requirements and regulations
• Demonstrated administrative, managerial, supervisory, and leadership abilities in Operations Management experience required
• Bachelor’s degree or equivalent combination of education and experience
• Strong excel and SQL skills to support investigation, Reporting and Data Analysis 
• Ability to influence, collaborate, and build relationships across teams, including strategy, risk, compliance, operations, credit, marketing, and product
• Demonstrated success driving organizational change with a track record of innovation
• Exceptional influencing skills that inspire action without full reliance on authority
• Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines
• Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
• Strong ability to lead in the face of change and maintain a strong culture
• Ability to effectively communicate (both orally and through written presentations and reports)

Reports to: Director, Fraud Operations

Job Level: Manager

Total Rewards and Benefits

The minimum salary for this role is $100,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual. #LI-Remote

EEOC Statement: 

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com. 

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/