ABOUT US
WHAT’S WAITING FOR YOU HERE:
TribalScale is a global digital innovation firm that helps enterprises adapt and thrive in the digital era. Through Agile practices we build best-in-class digital products, transform digital products, and we elevate renowned startups. We are a hybrid company headquartered in Toronto with employees across North and South America. We work across a wide variety of platforms, including:
- Mobile & Web (iOS, Android)
- Voice User Interfaces (Amazon Alexa, Google Home
- Connected Cars and Homes
- OTT (Roku, Fire TV, Android TV, tvOS)
Join us on our mission to right the future!
YOU ARE:- A tech savvy problem solver with a keen eye for detail and a passion for technology.
- A self motivated and driven individual who thrives in dynamic environments, always ready to tackle new challenges.
- Highly organized, with a talent for managing multiple tasks efficiently and a knack for keeping things in order.
- A proactive learner, eager to stay ahead of the curve with the latest IT trends and best practices.
- An excellent communicator, capable of explaining complex technical issues in simple terms and collaborating effectively with team members across departments.
- A strategic thinker, with the ability to see the bigger picture and plan IT initiatives that align with organizational goals.
- Flexible and adaptable, comfortable with in-office days two times monthly, and responsive to real time communication needs.
- A team player, dedicated to supporting your colleagues and contributing positively to the workplace culture.
- Work 5 hours per week with flexibility to do up to 10, as needed
- Comprehensive IT Setup & Management: Lead the initial setup and ongoing management of accounts, laptops, and essential tech resources for all employees, guaranteeing an efficient digital workplace.
- Device Lifecycle Coordination: Oversee the preparation of devices for shipment, manage returns, maintain a meticulous inventory, and ensure our tech assets are well organized and cared for.
- Subscription Oversight: Proactively manage IT subscriptions, including tracking renewals and optimizing our tool suite to eliminate unused resources, ensuring cost effectiveness and relevance.
- Strategic Training Initiatives: Design and implement an IT training calendar for the TribalScale team, focusing on fostering best practices in areas such as password management and cybersecurity awareness.
- Troubleshooting & Support: Offer expert troubleshooting and problem solving services, including bi-monthly in-office days to address on site IT needs, ensuring our infrastructure always supports peak performance.
- Real-Time Communication: Maintain a responsive presence on Slack for IT support and foster team collaboration through knowledge-sharing channels, promoting a culture of accessibility and continuous learning.
- At least 3-5 years of experience in IT support, network administration, or a similar role with hands-on experience in managing IT infrastructure, including hardware and software troubleshooting, setup, and maintenance.
- A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Alternatively, a combination of relevant education and hands-on experience may also be considered.
- Demonstrated experience in managing IT projects, including planning, executing, monitoring, and closing projects. Familiarity with project management tools and methodologies is a plus.
- Proven track record in managing the lifecycle of technical equipment, from procurement and setup to inventory tracking and disposal. Experience with device management software and best practices is essential.
- Knowledge of IT security protocols, data protection laws, and compliance requirements. Experience in conducting IT security training and awareness programs is highly desirable.
- Experience in managing software subscriptions, license agreements, and relationships with IT vendors, ensuring cost effective utilization of services and compliance with contractual obligations.
- Excellent written and verbal communication skills
- Genuine desire to learn new skills and implement learnings into practice
- Comfortable working in a fast-paced environment, capable of adapting to changing priorities and maintaining high performance under pressure.
- Strongly organized and detail-oriented
- Proficiency in GSuite
- Professional IT certifications
- Experience in an agency environment
- Experience building projects or processes from the ground up
- An understanding of generative AI’s impact on the world of today and tomorrow
- Early adopter of new technology and gadgets
- $25.00 - $30.00CAD per hour
WHAT’S WAITING FOR YOU HERE: - We are a diverse collective of people, and collaboration is key to our process.
- We don’t work for our clients, we work with them. We’ve helped Ford, Recipe, McCain, Manulife, Dish Network, ABC News, CBS Radio, the PGA Tour, CIBC, AAA, and more.
- Our team led the mobile revolution, and now we’re pushing the boundaries with emerging technology and we’re transforming companies.
- Everyone brings something valuable to the table and we empower each other to be a change-maker.
- We live by our values, meritocracy, empowerment, and transparency, and we recognize that diversity is our strength.
- Our mission is right the future and that informs every facet of what we do
YOUR BENEFITS:
Grab a coffee; it’s a long list.
- Competitive salaries and vacation time
- Excellent group benefits (100% coverage for medical, dental and vision)
- Personal professional development budget
- Generous maternity and paternity leave policies
- We close the office for end-of-year holidays
- Take your birthday off
- Fitness perks like ClassPass and GoodLife corporate discount
- Toronto Bike Share Program
- Online veterinarian visits through Vetster
- Mental health benefits such as subsidized counseling through Inkblot
- Work-from-home reimbursements
- Referral bonus
MEET YOUR COLLEAGUES: - Friday demos: show off your work
- Remote activities: online contests, movie nights, group fitness and more
- Social events: Bonfires, casual drinks, sports nights and more
- Quarterly team events: axe-throwing (no casualties yet), beach day, and more
WE HAVE, AND PROUDLY SUPPORT, A DIVERSE WORKFORCE - TribalScale is proud to be an equal opportunity employer and workplace.
- We welcome and encourage applications from people of all backgrounds. We’re committed to providing equal employment opportunities regardless of nationality, ethnicity, religion, gender identity, sexual orientation, age, marital status or disability.
- If you require accommodation during your recruitment or employment for any reason, please let us know so we can do whatever we can to accommodate you.
- We are a diverse collective of people, and collaboration is key to our process.
- We don’t work for our clients, we work with them. We’ve helped Ford, Recipe, McCain, Manulife, Dish Network, ABC News, CBS Radio, the PGA Tour, CIBC, AAA, and more.
- Our team led the mobile revolution, and now we’re pushing the boundaries with emerging technology and we’re transforming companies.
- Everyone brings something valuable to the table and we empower each other to be a change-maker.
- We live by our values, meritocracy, empowerment, and transparency, and we recognize that diversity is our strength.
- Our mission is right the future and that informs every facet of what we do
YOUR BENEFITS:
Grab a coffee; it’s a long list.
- Competitive salaries and vacation time
- Excellent group benefits (100% coverage for medical, dental and vision)
- Personal professional development budget
- Generous maternity and paternity leave policies
- We close the office for end-of-year holidays
- Take your birthday off
- Fitness perks like ClassPass and GoodLife corporate discount
- Toronto Bike Share Program
- Online veterinarian visits through Vetster
- Mental health benefits such as subsidized counseling through Inkblot
- Work-from-home reimbursements
- Referral bonus
- Friday demos: show off your work
- Remote activities: online contests, movie nights, group fitness and more
- Social events: Bonfires, casual drinks, sports nights and more
- Quarterly team events: axe-throwing (no casualties yet), beach day, and more
WE HAVE, AND PROUDLY SUPPORT, A DIVERSE WORKFORCE - TribalScale is proud to be an equal opportunity employer and workplace.
- We welcome and encourage applications from people of all backgrounds. We’re committed to providing equal employment opportunities regardless of nationality, ethnicity, religion, gender identity, sexual orientation, age, marital status or disability.
- If you require accommodation during your recruitment or employment for any reason, please let us know so we can do whatever we can to accommodate you.
- TribalScale is proud to be an equal opportunity employer and workplace.
- We welcome and encourage applications from people of all backgrounds. We’re committed to providing equal employment opportunities regardless of nationality, ethnicity, religion, gender identity, sexual orientation, age, marital status or disability.
- If you require accommodation during your recruitment or employment for any reason, please let us know so we can do whatever we can to accommodate you.