⚡ WHO WE ARE:
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
Values😍:
At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND
At D-EDGE, we are looking forcurious and involved people who want to innovate and disrupt the rapidly changing hotel market, people with a passion for digital and "Hotel Technology", ready tosolve complex problems and design innovative applications, joining an agile and "bottom-up" structure where everyone is in charge.
Responsibilities & Skills
Assist in the project management of websites being developed for APAC clients '
High degree of accuracy and great attention to detail
Ability to work independently, set short-term priorities and make good decisions
Ability to follow procedures and policies
Ability to perform repetitive duties with a high degree of accuracy .
Ability to speak, read and write Japanese language at a business level, as you will be required to liaise with internal stakeholders in Japan Head Office and handle business documents in their native language.
Manage relationships, requests, and ensure quality delivery for our customers:
Assist clients in supporting them to understand how to navigate and use the hotel website.
Assist clients answering to their requests and autonomously solving basic tasks or more sophisticated tasks with support of developers. -
Provide on-call support / customer service to APAC customers for website related matters or concerns.
Ensure project team, including management as appropriate, is continually updated, including successes, issues, concerns and feedback
Work with the Quality Assurance (QA) team through the website deployment; good to have if got prior experience doing QA/QC (Quality Control) on websites.
Skills and Experience
Work Experience o Minimum experience in the hospitality industry (3-5 years)
Familiarity on digital and marketing topics
Willing to learn on using a Website Content Management System like WordPress CMS
Languages: Good communication skills in both English and Japanese language proficiency is a must to liaise with Japanese-speaking clients and project stakeholders. o For the Japanese language proficiency, at least a JLPT N1 or native level as you will be required to communicate frequently with Japanese clients and stakeholders.
