Solutions Engineer

About Loop

Loop's mission is to simplify logistics payments. Loop is building modern economic infrastructure to enable frictionless payments for one of the world's largest industries – logistics. Shippers, carriers and 3pls that onboard to Loop eliminate painful billing and payment errors – resulting in spending 4% less and an 80% increase in back office productivity. Loop's new logistics payment platform won’t just change how people pay. It’s going to fundamentally move logistics forward.

Loop has a product-obsessed team that enjoys building core infrastructure that impacts everyone. Investors include Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry leading angel investors. The team is made up of talented individuals from technology companies like Uber, Google, Flexport, Meta, Intuit and Rakuten – as well as traditional logistics companies like CH Robinson.

About the Role

As a Solutions Engineer you will advise prospective and current customers on how Loop will solve their pains and enable them to unlock value trapped within their supply chain. Your main charge will be identifying where Loop’s platform can impact our customers most. This will be achieved through a deep understanding of the customer processes, mapped to Loop capabilities, and then demonstrated live in our application. You will also be deeply involved with Product, Engineering, and Sales, ensuring the seamless customer onboarding process and that new product requests are captured and tracked.

Who You Are

• Curious: You love learning and exploring, always digging deep to understand customers, products, and how they work together. 
• Go-To-Market Centric: You enjoy partnering and guiding customers towards solutions that align with their needs, building partnerships, and working internally to build repeatable solutions. 
• Pragmatic Thinker: You analyze problems in their entirety, starting with a clear and accurate understanding of the problem. You approach challenges with critical thinking, considering their real-world impact, and skillfully navigate ambiguity.
• Dynamic communication: You communicate details clearly, whether you're explaining technical decisions in writing or brainstorming in real-time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed

Experience Required

• 3-5 years of customer-facing experience in one or more of the following:
  • Solutions Consulting, or
  • Pre-Sales Engineering, or
  • Supply chain/logistics transformation, or
  • Transportation Management System or Freight audit and payment firm or technology
• 3+ years of direct involvement in the Transportation, Logistics, Freight Pay & Audit and / or Supply Chain Industries
• Ability to lead large groups of people to meet critical goals
• Ability to quantify business value
• Ability to proactively identify and communicate risks and opportunities
• Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
• Ability to travel up to 20%
• This is a hybrid role based in Chicago or San Francisco with the expectation to be in the office 3 days a week

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
• 401k plan
• Unlimited PTO
• Generous professional development budget to feed your curiosity
• Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership