Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.
More about us. We make business technology Simple. Secure. Better. We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.
Join our growing team. You won’t regret it.
The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.
Schedule: Monday - Friday, 7:00am - 4:00pm CST
ESSENTIAL FUNCTIONS:
Responding to customer inquiries and issues related to Microsoft 365 products.
Providing timely and accurate resolutions to customer problems through various communication channels (phone, email, chat, etc.).
Diagnosing and resolving technical issues with Microsoft 365 applications and services.
Investigating and troubleshooting problems related to installation, configuration, and usage of Microsoft 365 products.
Maintaining a deep understanding of Microsoft 365 applications, services, and updates.
Staying informed about the latest features and changes in the Microsoft 365 ecosystem.
Creating and updating documentation such as knowledge base articles, FAQs, and troubleshooting guides.
Collaborating with other support specialists, engineers, and cross-functional teams to escalate and resolve complex issues.
Communicating effectively with internal teams to provide feedback on common customer issues and improvement suggestions.
Assisting in the development of training materials for end-users.
Leveraging the power of Microsoft Partner Center, Lighthouse, and various administrative tools to seamlessly fulfill multiple company requests through remote operations.
Providing input on continuous improvement initiatives to enhance the overall customer support experience.
Efficiently communicate with technical and non-technical end users.
Participate in an on-call rotation. QUALIFICATIONS:
Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience.
Two or more current Microsoft 365, Defender, Entra, Intune, or Teams certification(s) REQUIRED SKILLS:
Solid understanding of the administration of network operating systems, applications and services found in a client environment.
Proficiency with business collaboration tools such as MS Office applications.
Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
Initiative – Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can.
Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
Teamwork – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.
Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Additional Information
Benefits:
We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.
*all benefits are dependent on employment status
Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities
Applicant Labor Law Posters
