We're looking for our next Senior Product Designer to help us build Sendle products that truly make a difference in our customers' lives. Is that you? Then you're invited to join our Product Design team at Sendle - one that celebrates collaboration, problem-solving, trust, and learning.

A bit about us

We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon-neutral delivery service in Australia, United States, and Canada. In short: we harness major courier networks to create a delivery service that levels the playing field for small businesses.

Sendle is a fast-growing business with bold ambitions and big dreams. We envision a world where small businesses can compete on a level playing field. We’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single-country operation in Australia to a successful launch and operation in the US. We're also proud to have major partnerships with eBay and Shopify, too! Our work has a real impact on many small businesses: our platform and systems are helping real-world businesses deliver real parcels to their customers.

About the team

We're a friendly and curious bunch who like to have a laugh while getting the job done. We are supportive of each other and value collaboration and feedback. Even though we are embedded in cross-functional teams, we find the time to come together to align, discuss our work, and connect as people. We design in Figma and collaborate online using tools like Miro and Notion. The team is also 100% remote, currently spread out from Brisbane to Hobart.

How you’ll spend your time

Working closely with the Product Manager and Lead Engineer to scope, shape, design, and deliver elegant product experiences for our customers.
Solving critical customer pain points and helping to meet business goals.
Understanding our customers and how they use our product by validating your solutions and measuring impact.
Demonstrate product vision to help shape, and improve the customer journey through our product. Influence the user experience design, solution, and implementation to build customer trust in our service.
Driving the design process from start to finish. From research through to design assets, implementation quality, and release strategy.
While becoming a subject matter expert in your team's area of focus, you will also be collaborating with the rest of the Design Team to improve the overall look and feel, design consistency, standards, and patterns of Sendle.

Let’s talk about you

We’re looking for someone who:

Has a portfolio that demonstrates experience in product thinking and shows a high bar for designing clean, elegant, and usable designs
Is genuinely excited about solving real customer problems and can empathise with the user
Is pragmatic in their approach to crafting solutions, always aiming to find the sweet spot between what’s perfect and what’s good enough
Has a strong understanding of system design
Has experience iterating on a product through multiple releases and feedback
Can clearly outline the objectives of a project, measurements of success, impact and learnings
Values collaboration and feedback as much as we do, is humble enough to listen, yet confident enough to ask questions and participate in the debate of ideas

What we’re offering

15 days of paid holidays
15 days of sick leave
Birthday leave
Night Differential pay as applicable
HMO on Day 1 + 1 free dependent
Internet allowance
Coffee allowance
Wellness Allowance
Remote work allowance
Fun Budget to celebrate events
Working with an awesome team :)

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

Humble -

We put others first. We embrace and seek feedback from others.

Honest -

We speak gently but frankly. We take ownership of our mistakes and speak the truth.

Happy -

We enjoy the journey. We are optimistic and find opportunities in all things.

Hungry -

We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.

High-Performing -

We relentlessly deliver. We know the goal and work fearlessly towards it. Legally, we need you to know this

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

But it’s important to us that you know this

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. If you want to be a part of something remarkable then we’re excited to hear from you.

Interested in knowing more? Check us out on our

Careers Page, Being Carbon Neutral and LinkedIn

#LI

-Remote