We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Start Date: ASAP

Salary: €36,000

Work Schedule: 9:00 AM - 6:00 PM CST/EST, Monday-Friday

Work Set Up:Remote

Type of Contract:Full Time

Equipment Provision: Bring-Your-Own-Device (BYOD)

What does a day in the life as an Onboarding Specialist look like?

A. Onboarding new clients and ongoing client support

Maintain client onboarding schedule and completion of onboarding deliverables.

Schedule and host onboarding Zoom meetings with clients using existing PowerPoint presentations.

Follow-up with new clients after onboarding meetings with calls and emails to ensure clients perform their steps according to a schedule.

Review files provided by the new client using existing checklists to confirm the file is complete.

Submit technical requests to the Nexus Health Technical Support Team

Update client user changes

B. Client User Training

Deliver training from a specific training plan to new customers via web meetings.

Train new team members for clients and provide ongoing training on reports and specific software features.

Train client team members on new functionality.

C. Ongoing Client Support

Serve as the first response to client support requests, issues, and bugs.

Meet with clients monthly or quarterly to review reports and dashboards.

Before the meeting, review reports and determine areas for client improvement.

Document and communicate client requests for new features or bugs to Nexus Health team.

D. Oversight

Timely documentation of tasks in Salesforce and google docs.

Attend team meetings to discuss areas where we can better support clients and discuss client requests.

What are the required qualifications of an Onboarding Specialist?

Must have high school diploma or equivalent

Must be 18 years of age or older

Must have CSM, onboarding, or relevant exp:

5 years and up for an L3

Strong communication skills, both verbal and written

Strong attention to detail, critical thinking, and problem-solving skills

Proficient in using computers and various software application

Proficient in Google or MS applications (Power Point, Excel)

Comfortable giving presentations.

Additional Information

Ninja Perks and Benefits

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Competitive compensation

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Paid time off, birthday leave

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Bonus and incentive plans

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Opportunities for skills training and personal and professional development

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Employee Referral Program

Experience

infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Onboarding Specialist