At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Why choose TTEC Digital to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

As part of our IP Product Engineering team, you will be a valuable contributor within as a Principal Database Administrator. You will work directly with the team to identity the design needs of the new or modified application features and production sustainment. The Principal Database Administrator will have a seat at the table in all meetings such as project planning, estimation, standups, and stakeholder show & tell.

What you’ll be doing:

Oversee and manage all IP database implementations, including design, architecture, implementation, and ongoing support and compliance.

Participate in active discussions or product specific standups regarding new features for future projects.

Contribute to the Architecture/Design framework.

Job Requirements

Provide after hours support for Critical customer DB related outages when needed.

Be available for after-hours maintenance windows when needed.

Able to work in US Hours or at least have some overlap.

What skills you’ll need:

Experience in MS SQL, DynamoDB, MongoDB and PostgreSQL in both Enterprise and Cloud (Azure, AWS and GCP) deployment models.

Experience with setting up Elastic Pools

Experience with Big Query and Cloud No-SQL database services.

Experience in configuration, installation, cloning and upgrades of DBMS.

Experience in monitoring and tuning databases.

Experience in managing multiple databases on large systems.

Experience in multi-tasking on multiple projects at once.

Setup, administer and migrate Reporting Services.

Experience working with SQL Profiler and system DMVs.

Experience in backup, restore, DR procedures.

Experience in SQL Server Replications.

Experience working with HA environments (Log Shipping, Mirroring, Clustering, AlwaysOn).

Advanced TSQL tuning is desired.

Experience with Disaster Recovery setup within different Cloud Regions.

Proficient in writing SQL Queries and Stored Procedures.

Proven analytical and problem-solving abilities.

Communicate effectively with team members, team leads, and on occasion with clients.

Organize and prioritize individual workload in order to meet required deadlines.

Familiar with Agile methodologies.

Experience in Software Development a plus.

Additional Information

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About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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