At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a

Commercial Sector Proposal Managerwho is familiar with the Shipley Process to develop and execute winning proposals that help our clients achieve their goals.

Working with our Sales Team, TTEC Digital

Proposal Managers lead the development of sales proposals, RFI responses, and other collateral elements used in pursuit of new business. Responsibilities include analyzing requests for proposals (RFxs); contributing to bid strategy and win themes; collaborating with technology partners on strategy and content creation; developing the proposal plan and outline; and conducting proposal reviews for bid strategy, responsiveness to RFx, thoroughness, accuracy, quality, and effective design and layout.

The

Proposal Manager will leverage pre-existing materials and develop content that shows we understand client/prospect challenges and goals, that our solution is aligned with the objectives, that our differentiators are made clear, and we are persuasive in explaining why the client should select us as their solution provider.

What You'll Be Doing:

Responds to RFx requirements to submit high-quality pursuit documents by the deadline.

Contributes to proactive pursuit development and responses as needed.

Leads a virtual pursuit team, to complete the response on time and according to the identified win themes and bid strategy.

Partners across the organization to continually develop new content that reflects the TTEC Digital products and services suite.

Creates new RFx response materials that are persuasively written and of high quality.

Maintains communication with technology partners to successfully complete proposals.

Evaluates all responses received from internal SMEs and Partners to ensure they are aligned to the solution and win themes, are written compellingly, and, where necessary, identify and take corrective action to realize desired outcomes.

Key Responsibilities

Coordinate the work of an integrated pursuit team to meet all schedules and deadlines.

Assess the solicitation, resource requirements, and other proposal elements to determine proposal resource needs and schedules for the specific assigned opportunity.

Maintain close working relationships with Sales Executives, Solution Engineers, SMEs, and other stakeholders to generate proposals and presentations, including document preparation, team coordination, writing, editing, proofreading, compliance, overall quality control, and deadline adherence.

Help define win strategies, themes, discriminators, key messages, and other pertinent proposal content.

Manage and communicate the proposal development and production schedules, keeping the team and management informed of changes as they occur.

Lead all aspects of proposal phases which include, but are not limited to, Kickoff meetings, internal proposal team meetings, and reviews.

Develop and follow procedures to ensure proposals conform to client requirements and TTEC’s style guide in concert with the corporate marketing team.

If required, prepare physical presentation materials and arrange shipping of deliverables to clients (i.e. USB flash drive, hard copies, etc.).

What You Will Bring:

Experience with the Shipley Process or a similar methodology

5+ years of experience in commercial sector marketing and sales or proposal development with 3-5 years of experience leading the proposal response process.

Experience using Responsive (formerly RFPIO) RFx Solutions platform or other related cloud-based RFP Platforms is desired.

Experience working on and leading remote teams.

Strong writing, editing, analytical and problem-solving skills.

Experience with Professional Services, Technology Companies, or System Integrators preferred.

Enterprise Solutions Sales Experience highly preferred.

APMP membership and APMP Foundation certification are a plus.

Additional Information

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About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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