As Manager of Sales Activation You'll be responsible for leading a dynamic team of Inbound Sales Activation Specialists. Your role is crucial in shaping our prospect to customer activation strategies, mentoring your team, and overachieving on conversion goals. We're looking for a leader who is not only goal-oriented but also brings a creative and entrepreneurial spirit to our rapidly growing environment. This role will work closely with leadership to ensure streamlined performance, operational excellence and communication consistency.

What your day could consist of:

Lead and develop a team of Inbound Sales Activation Specialists, fostering a culture of hard work, success and team collaboration.

Implement and refine prospects to customer activation strategies to enhance conversion growth and customer experience satisfaction.

Develop a high-performing team of individual contributors who positively impact our prospect's experience by responding promptly to inquires via live chat and tickets, ensuring clear and accurate information is provided, and utilizing effective sales tactics to close transactional deals.

Conduct regular coaching sessions and performance reviews, focusing on continuous improvement and professional development.

Identify improvement opportunities, create performance plans accordingly and provide/recieve constructive performance insights.

Monitor conversion and CSAT metrics and manage administration process.

Collaborate with cross-functional teams to align with overall company objectives.

Encourage innovative thinking and solution-oriented approaches within the team.

What we’re looking for:

A Bachelor's degree in relevant field (Business, Marketing, Communications) or relevant experience.

5+ years experience in a customer-facing role (Sales/Success experience preferred).

Minimum 1+ years experience leading Sales/ Success teams and overachieving revenue, conversion, CSAT goals.

Familiarity with SaaS/Martech industry, understanding of key trends, and knowledge of competitive landscape (Preferred).

Excellent communication, leadership, and interpersonal skills.

Ability to manage and prioritize multiple tasks in a fast-paced environment.

Highly coachable with a passion for learning and professional growth.

Commitment to achieving results and a history of taking initiative to drive success.

Willingness to continuously learn and stay updated on industry trends, commercial methodologies, and product knowledge.

For this position, a Background check is required by ActiveCampaign, therefore, by submitting your information for this position you agree to approve if required the background check.

Additional Information

This is an exciting time to join ActiveCampaign as we build out our new office in Costa Rica. You willbe a large part of developing our office culture in this new Central American hub location.

About ActiveCampaign:

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.

ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.

Perks and Benefits:

At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.

Here are some of the benefits we offer:

-Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and your dependents

-Complimentary access to mental health resources through Calm and TELUS Health EAP

-Generous paid time off and leave of absence options

-Meal and transportation perks through a reloadable card

-Home office stipend to cover at-home workspace expenses

-Focus Wednesdays, where we dedicate one full day to no internal meetings and no interruptions

-Access to professional development resources through platforms like Hone and Udemy

-Baby swag for every baby born and/or adopted - we love to see our AC family grow!

-After five years of service, you’ll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, ethnicity sexual orientation, marital status, political opinion, national origin, social origin, parentage, workers union membership, economic status, religion, age, health condition, disability or any other grounds protected by law.

For this position, a background check is required by ActiveCampaign, therefore, by submitting your information for this position you agree to approve if required the background check.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

ActiveCampaign

Manager, Sales Activation