Are you ready to join our digital revolution journey?

Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

We are looking for an outstanding Client Solutions Manager to join our Microsoft team.

The ideal candidate will have a strong understanding of digital and the performance agency

landscape in the Baltics, and be able to understand the needs of agencies and marketers in

order to deliver measurable results against ambitious sales targets.

Main Responsibilities

Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review.

Onboarding new clients & upselling the existing ones.

Understanding the key customer needs and requirements.

Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

Ensuring the correct products and services are delivered to customers in a timely manner.

Serving as the link of communication between key customers and internal teams.

Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Playing an integral part in generating new sales that will turn into long-lasting relationships.

Core Functional Skills and Knowledge

Media agency background or experience in working with media agencies.

Experience working in fast-paced environment with ambiguity and autonomy.

Have previous experience implementing complex media campaigns working with big brands or performance-oriented start-ups.

Strong problem-solving and negotiation abilities.

Experience in running performance campaigns on several platforms such as Google etc.

Solid analytical skills and tools technical expertise (Excel, Google Sheets, Ads Platforms).

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

Excellent organizational skills.

Fluency in English.

Additional Information

#Aleph

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck

Aleph

Client Solutions Manager - Microsoft