Professional Service Engineer

Our Professional Services team is growing and we are looking for a new German Speaking Professional Service Engineer with deep EUC experience to join us in ControlUp EMEA!

The Role:

The primary mandate for our Professional Services team is to ensure customer success and adoption of the ControlUp suite. Once a customer purchases ControlUp, the PS Engineer builds the design and performs the installation and configuration. Once the initial onboarding is completed, the PS Engineer will be brought in to discuss best practices, conduct workshops, and develop the customer relationship. The goal is to help the customer take ownership of their solution as well as helping to evolve the solution at the pace needed by the customer. Leveraging a consultative approach, the PS Engineer will explore ways the customer can make the best use of the products. The PS Engineer works closely with the Customer Success team who owns the customer relationship post sales.

Who we’re looking for:

ControlUp PS Engineers are experienced IT professionals that are deeply knowledgeable in IT operations in the EUD and EUC space and are able to articulate the ‘how’ and the ‘why’ to customers to influence their use of ControlUp. Individuals who are successful in this role are self-motivated, charismatic problem-solvers that help solve varied and complex business and technical challenges faced by IT Operations teams in organizations of all sizes and verticals. Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware and/or Citrix virtualization technologies, the Microsoft stack, including endpoints, and PowerShell scripting.

Responsibilities:

· Support customers through a combination of active listening and consultative investigation techniques to ensure customer needs are well understood

· Advise customers on technical matters relating to ControlUp products, including implementation best practices, solution operation and adoption, performance tuning and use case enhancement

· Leverage the solutions you have delivered to analyze customer environments and identify new use cases, cost savings opportunities and operational efficiencies

· Mentor, coach and enable customers on their solution and the ‘art of the possible’

· Provide regular feedback to management for process and practice improvements

· Contribute to internal technical projects, which can include supporting new product features, benchmarking, troubleshooting and best practices

· Provide ad-hoc assistance to Customer Success Managers, providing product and domain expertise to overcome problematic issues

· Support the sales and presales teams with their efforts by being a ‘trusted advisor’ during the sales process

· Identify and write internal and external technical collateral, like typical deployment architectures or best practices

· Maintain current knowledge of the entire ControlUp product portfolio

· Occasional visits to customers may be needed

Requirements:

· Must speak English and German fluently

· Demonstrable experience working in large organizations with VMware, Citrix, Azure Virtual Desktop and/or other VDI technologies

· Citrix/VMware/Microsoft certified in one or more disciplines

· Powershell scripting skills

· Experience in IT consulting, professional services or other customer-facing roles within IT

· Proven capabilities building, designing and delivering technology solutions to customers

· Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels

· Excellent organizational, note-taking, project management, and time management skills

Preferred Qualifications:

· Previous experience working with / for SaaS companies

· Windows desktop OS administration experience

· Commercial acumen and an understanding of what drives business decision-making

· Additional European languages