Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

We are seeking a motivated technician for our Onboarding team. This role deploys technical configurations for new and existing customers and owns their onboarding experience with Smarsh.

Must have a fundamental knowledge and understanding of mobile devices and communication channels.

What will you do?

Setup, configure, and provide documentation for hosted services

Ability to provide phone and email configuration support for hosted services

Ability to troubleshoot and/or implement complex email migrations

Pre-sales and sales technical questions as they arise in relation to integration with services provided

Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated

Ability to preserve confidentiality of information

Ability to work extended hours/days to meet clients’ launch schedules

Accuracy and attention to detail

Ability to organize, prioritize, and work on a variety of tasks/projects for multiple clients

Ability to work within strict time frames and resolute deadlines

Send product/services information to client(s) upon request.

Wht will you bring?

Curiosity, critical thinking, and problem solving

Excellent written and verbal English communication skills

Willingness to learn & adapt to new technologies

Professional demeanor and strong work ethic

Strong attention to detail

Patience and desire to help others

1+ Years in a recent software environment assisting end users via phone and email

Proficient in MS Office (Word, Excel, PowerPoint, Visio)

Salesforce experience a plus

The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.

The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.

Local cost of living assessments are done for each new hire at the time of offer.

Additional Information

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Smarsh

Mobile Onboarding Technician I