At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are presently seeking a Vice President, Sales for our Genesys business. This is a remote role based in the United States.

Reporting to Global Sales Leader for TTEC Digital and working closely with the Genesys Practice Leader, the Vice President is responsible for developing and sustaining a winning sales team while focusing on go to market & pipeline execution.

Leveraging our position as the North American Partner of the Year for Genesys, the Vice President generates business revenue by meeting sales targets and strategic initiative goals for our Genesys practice. You will make impact through developing sales strategies and account plans which drive profitability, growth, and account penetration while motivating and enabling a team of Account Executives to sell the integrated suite of TTEC Digital products and offerings.

What You Will Be Doing:

Management of a new logo pursuit sales team

Driving Growth in bookings, revenue, and margins to achieve higher than market growth rates in cloud contact center technologies and solutions.

Possess an in-depth understanding of the Genesys solution set

Developing executive level relationships with Genesys and within clients and leveraging TTEC senior executives in a strategic manner

Drive the appropriate sales disciplines to achieve the targeted results meeting and exceeding all sales goals and quotas

Be a highly collaborative leader representing the TTEC Digital business, in partnership with leaders of services and operations, across all TTEC businesses

Maintains competitive knowledge and focus providing industry expertise and thought leadership

Foster a collaborative, team-based environment which attracts high-performing AEs and actively participate in the sourcing, hiring, on-boarding, development and retention of AEs.

Work closely with consulting and delivery teams to ensure best in class client sales to delivery experience

What You Bring to The Role

10+ years of sales management experience, with experience in the Genesys sales channel

Significant experience developing a winning team by balancing an inspirational leadership approach with careful attention to metrics, behaviors, and data which drive sales success.

Proven track record of driving joint business results through Genesys relationships.

Experience managing people in a consulting or professional services environment preferred.

Experience developing, monitoring and consistently exceeding organizational sales and budget goals

Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations influencing purchase and buying decisions

Ability to develop and conduct effective proposals and presentations with decision makers

Bachelor’s degree, Master’s degree preferred

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $200,000 - $220,000. This position also is eligible to participate in a sales incentive plan.

Benefits available to eligible employees include the following:

Medical, dental, and vision

Tax-advantaged health care accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off

Additional Information

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-RemoteUS

TTEC Digital

Vice President, Sales – Genesys