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Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.
Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.
Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.
We're looking for a new colleague to join as a
Director Second Line Product Support in our Product Support team.Everyday our engineers design, develop, test, release, operate and measure the Planday product under the Agile philosophy, and in so doing, redefine the interaction between businesses and employees around the world.
Planday's Product Support team supports this global picture, and helps make it possible for organizations to use Planday as a platform that suits their unique needs and structures, and with their own APIs and systems environments.
As our new
Director Second Line Product Support, you will be developing and implementing a strategic vision for the Second Line Product Support function, aligned with the company's overall growth goals.You can expect to work with the following:
- Grow and manage a team of 5-8 individuals responsible for providing exceptional support to users, fostering a thriving user community, and driving continuous product improvement.
- Track and measure key performance indicators (KPIs) to assess the effectiveness of the Second Line Product Support function and identify areas for optimization.
- Communicate your strategy and progress with the wider org and key stakeholders
If you see yourself in some of the points below, great - we’re excited to learn more about you!
Success Looks Like:
Additional Information
At Planday, we offer you:
- Benefits like pension, health insurance, inclusive support for new parents and generous vacation
- On top of your annual base salary, you are offered to be part of an Employee Share Plan
- Growth and progression opportunities – we want you to grow with us
- Flexible remote work
- Strong social culture with lots of team and company activities
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
Our tech stack is cutting edge and our engineering work is supported by dedicated in-house scrum masters and agile evangelists.
At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
All applicants will be considered for employment without attention to any personal characteristics.
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