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communicationsAbout Voltus
Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial partners generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good with a genuine passion for delivering a cleaner energy future and working in a fast-paced, entrepreneurial environment.
The Role
Are you interested in tackling complex challenges to build and maintain a superior customer experience (CX) for our partners? The Customer Communications Associate will intimately understand the entire customer journey and support the development and delivery of meaningful content at the right time to help customers succeed and maximize dollars earned. You will: synthesize complex information and processes into visually appealing, easy-to-understand customer-facing materials with a diverse target audience; unite internal teams to advance customer-centric initiatives that ensure a positive and consistent experience; and use engagement data and insights to drive the development of targeted content.
As the “connective tissue” of the company, it is critical that you intimately know why our customers work with Voltus, while directing resources at your disposal to fulfill our promise. You are intellectually curious, you possess excellent communication skills, you love data, you have strong project management skills with a great bedside manner and you thrive in a fast-paced, customer-centric environment.
Responsibilities
The role is a great opportunity for someone who has experience in content development, design/marketing, and data analysis to drive engagement and deliver a consistent and outstanding customer experience, and who wants to apply those skills to educating, preparing, and supporting our customers. This person is a problem solver and gets excited abouttackling challenges that directly impact customers and Voltus’s bottom line. If you aremaniacally self-initiated, intelligent, and a team player who finds great satisfaction in gettingthings done, you are a great fit!
Key Requirements
Compensation Information:
Base Salary range - USD $65,000-$75,000 per year
Bonus range - USD $8,000 - $10,000 per year
Equity + other benefits
Additional Information
At Voltus, we are proud to be an equal opportunity employer because we recognize that adiverseorganization begins with adiversecandidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
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