Join Guidewire Content Development!

Our team plays a critical role in supporting effective learning programs that drive the adoption of our cloud solutions.We are committed to inclusion and diversity in skills and talent, as diverse as the global clients we serve. Our success is dependent on building teams that include people from diverse backgrounds and experiences who will support and challenge each other's assumptions with fresh perspectives.

What will you be doing?

We are seeking a seasoned and innovative Technical Content Developer to join our User and Content Experience team. You will play a crucial role in shaping and executing our content strategy, ensuring alignment with business goals, and delivering high-impact learning experiences. The ideal candidate will bring a wealth of experience in content design and development, enterprise software learning, and cross-functional collaboration.

Key Responsibilities:

Content Strategy and Planning:

Lead the development and execution of a comprehensive learning content strategy that aligns with business objectives.

Collaborate with stakeholders to understand product direction and translate them into actionable content plans.

Lead the learning design effort for one solutions area, across products.

Prepare realistic plans collaboratively with other content creators, track activities against the project schedule, and suggest viable options when demand exceeds capacity.

Provide regular updates to stakeholders as appropriate.

Monitor timelines, and effort;; take action where these deviate from the plan.

Design and Develop:

Design and implement a scalable and flexible content that can be reused.

Determine the "right content to build" including effort, based on competency requirements in alignment with stakeholder guidance.

Develop curriculum for learning experiences for at least one solution area.

Apply instructional design best practices to course development and follow department standards.

Identify areas for methodology improvements.

Design engaging content experiences using mixed learning media.

Content Lifecycle Management:

Oversee the entire content lifecycle, from creation and curation to distribution and archival.

Implement best practices for versioning, content reuse, and content retirement.

Cross-functional Collaboration:

Collaborate closely with cross-functional teams to ensure content aligns with brand standards and visual experience goals.

Quality Assurance:

Conduct regular audits to identify and address content gaps or inconsistencies.

Seek and incorporate input from Subject Matter Experts, Product Managers, and Learners.

Training and Mentorship:

Provide support for newer developers by imparting information about team best practices, basic instructional design principles, and the answers to common technical questions.

Required Qualifications:

Bachelor’s degree in instructional design, education, technical writing, or a related field and 5- 8 years related experience.

Advanced knowledge of instructional design principles.

Knowledge of web applications and cloud platforms.

Experience creating and using dashboards to represent analytical data.

Ability to gather information from subject matter experts and learn by experimenting.

Excellent written and verbal communication and collaboration skills with the ability to work across diverse teams.

Strategic thinker with a creative and innovative approach to content development.

Excellent organizational skills and ability to manage multiple tasks.

Fluent in English.

Proficient in Microsoft Suite (Powerpoint, Excel, Word), Google (Mail, Calendar, Drive), and Sharepoint.

Preferred Qualifications:

Experience with XML, ETL, and one or more report writing tools (i.e., Cognos, Thoughtspot, etc.).

Technical aptitude required to understand and document complex and distributed Data and Analytics solutions.

Ability to understand and create basic SQL queries and code samples.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. We also pride ourselves on being a pay for performance company.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Additional Information

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#technicalwriter #contentdeveloper #cirriculumdeveloper

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloudservice. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world,run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visitwww.guidewire.comand follow us on Twitter:@Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.