We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Lead/Team Manager will be responsible for leading and managing a team of technical representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance, productivity, and operational efficiency.

What does a day in the life of a Application Lead/Team Manager look like?

Provide effective leadership and supervision to a team of representatives

Coach, mentor, and motivate team members to enhance their skills, performance, and professional development while fostering a positive and collaborative team environment

Working on data tools, and documentation for ticket runbooks and product feedback

What are the required qualifications of a Application Lead/Team Manager?

At least 3 years of previous Team Manager/ Team Leader experience

At least 3 years Technical Support (Troubleshooting) for Software and Web Applications

Knowledge of SQL syntax and troubleshooting logic

Knowledge in Templating Language, specifically Jinja

Knowledge with Resolution and Escalation of Ticketing Workflow

Experience with ticketing tools

Nice-to-have qualifications:

Golang Template

Communication Tools: Slack and PagerDuty

Python

Any programming language (data management)

Additional Information

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

●Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience

infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Application Support Team Lead (SQL)