We are a Startup that was founded in 2️⃣0️⃣1️⃣9️⃣ (YC-2019) by three software engineers with the aim of helping companies have better and easier communication with clients through Whatsapp!
Our motivated and proactive millennials thrive every day to help our customers achieve success.
Starting in Colombia, we've moved into Brazil, Argentina, Chile, Spain, Mexico among others in Latin America and Europe and are looking for other markets! We work remote and hire anywhere! 🚀✨🙎🌎
Interested in being part of this fast paced growing startup?
As a Customer Support Specialist you will support clients that use treble's products by providing helpful information, answering questions and responding to complaints. We expect the use of a human and consultative approach through creative, technical problem-solving and a thorough knowledge of how treble works.
Important: Candidates will only be considered if they have the required level of Portuguese and knowledge of SQL
Your responsibilities will be
Work 100% remotely to partner with our customers and effectively support them through JIRA/Tickets (primary channel), meetings and email.
Maintain comprehensive knowledge of treble to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Help customers navigate a variety of tools & features within our products
Communicate thoughtful, customized solutions that help customers move forward
Partnering with internal teams, including Sales, Product and Engineering, to pass feedback from clients Requirements
Strong commitment to the Team and the Customer.
Fluent in Spanish and writing and reading skills in Portuguese (B1+)is a MUST
Experience of min 1 year with SQL is a MUST
Experience of min 3 year with Customer Support is a MUST
Possess technical aptitude or familiarity with software concepts
Are interested in building technical knowledge around APIs, Python and debugging tools to help customers
Have demonstrated experience in Customer Support
Strong knowledge in SQL (select, update, join, with as, etc.)
Strong analytical skills
Can autonomously troubleshoot and further investigate to fix a problem
Adapt quickly to changing priorities and customer needs Plus
Have previous experiences within a fast paced - growing startup or posses an entrepreneurial spirit.
Are eager to learn every day and grow within treble.ai
Are strategic and hands-on, being able to wear different hats;
Skills in API, postman, Jira and Automations in Jira.
