At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Bi-Lingual Spanish-speaking Conversational AI Designer to join our team!

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.

This opportunity is 100% telecommuting, with limited travel requirements.

What you'll be doing;

We are expanding our team and looking for consultative and strategic Conversational AI Designers to help us guide enterprise and commercial clients on strategy, design, and tuning of Conversational User Experiences powered by current AI technology.

As a member of our team, our clients will look to you as their resident expert on Conversation Design. In addition to delivering a “customer-worthy” conversational experience, you’ll be expected to educate clients and colleagues on conversational best practices, optimization techniques, and user-centered design principles.

You’ll also be expected to tune existing automated experiences, diagnose issues, and present targeted data-backed recommendations that make sound business sense.

What skills you’ll need:

We highly value integrity, dedication, and a collaborative spirit

2+ years consulting with enterprise clients, with strong ability to communicate effectively with client stakeholders

1-2 years working with AI-powered Natural Language platforms including Amazon Lex, Google CCAI, Rasa, Kore.ai, Nuance Mix, IBM Watson, LivePerson or others

Native-level fluency in both English and North American Spanish is an absolute must have

Experience designing user experiences for a mix of analog and digital channels

Understanding of Large Language Model technology (LLMs), including the ability to conceive user experiences using Generative AI

Strong diagnostic reasoning and analytical skills, including the ability to use data to inform and justify your design decisions, diagnostic findings, and recommended solutions

Training in User-Centered Design principles and experience conducting User Research

Experience with modern flow-design tools such as Lucidchart, VoiceFlow, and Miro

Experience working with cross-functional teams

Nice to have: 1+ years in UX writing or microcopy

Nice to have: Experience with Call Center management and optimization

Minimum: Bachelor’s level degree in a related field

What you can expect:

The anticipated range for individuals expressing interest in this position is $ 110K to $135K. Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and/or skill levels. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include

Medical, dental, and vision 

Tax-advantaged healthcare accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off

Additional Information

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About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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TTEC Digital

Conversational AI Designer-Bilingual Spanish