At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” We believe well-designed, integrated business systems are critical to our teams’ execution of this vision. As a Salesforce administrator,  you will be responsible for the day-to-day configuration, maintenance, and support of the Salesforce platform and the smooth functioning of other GTM tools. 

We’re looking for folks who know what good looks like, but who are flexible, resourceful, collaborative, and really excited to join us on our adventure to figure out both the right long-term vision and the right next steps for tomorrow.

What you'll do

• Own All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions etc
• Follow SOX Compliance guidelines and own user access and user management accordingly 
• Own all Sandbox environment management (refresh schedules, Pre / post refresh steps)
• Own Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Participate in the evaluation, scope, and implementation of new systems and integrations
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Troubleshoot and fix defects for planned releases and first line of defense for production issues and access requests
• Own monitoring of data quality reports to ensure data remains accurate by taking necessary steps to correct the data to drive business reporting accuracies.Data management to improve Salesforce data quality
• Identify unused or underutilized Salesforce platform features. 
• Collaborate with BSA for Management of integrated applications and third-party suppliers
• Be up to date with the latest salesforce releases and new admin features - how these are being used by the industry and implement practices as it relates to admin capabilities

Who you are

• Bachelor’s degree in computer science, information technology, or a related field
• 5-8 years of experience in a Salesforce/CPQ Administrator role
• Experience with one or more other GTM technologies like Gong, Outreach, Leandata, Linkedin Navigator, LeadIQ, Ironclad, People.ai, data enrichment tools, etc is preferred
• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant is a huge plus
• General knowledge of the Sales, Customer Success, and Customer support business area(s) 
• Ability to pull and create custom Salesforce reports and dashboards
• In-depth knowledge of Sales Cloud and Service Cloud platform features 
• Highly motivated self-starter with a collaborative, team & growth-oriented mindset
• Highly detailed, organized with exceptional follow-through
• Exceptional oral and written communication skills and ability to articulate your points crisply 
• Ability to multitask and be able to context switch between priorities are critical skills necessary to be successful in this role in a high-growth environment

Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience. The base salary range for this role is  $126,100 - $164,400 for all work locations including remote. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your

VEVRAA-Federal Contractor

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