Job DescriptionRemote (US Only)

This is a 4-month contract, up to 25 hours per week.

Bonusly is looking for a part-time Customer Enablement Consultant to help support our Customer Success department. Our product will be growing over the next few months and we need your help and expertise to inform, educate, and support customers, which will impact overall customer value and experience.

We have the opportunity to make a big splash with our enablement content that will deliver value to customers and position us as thought leaders in a competitive fast-paced market.

This is a great opportunity for someone earlier in their career looking to build out their portfolio and gain content and customer enablement experience.

What you’ll do:

Update customer-facing resources such as the Help Center articles and short training videos

Update internal enablement documentation to fill in gaps and improve understanding to enable the CS team

Create new help center articles based on product documentation

Edit and update on-demand content for a better user experience

Update customer-facing resources including email templates and launch materials

Modifying our LMS content into micro-learning modules to improve learner access to relevant content

💯You should apply if you have experience...

Managing content in an LMS

Creating product documentation

Developing product-focused training materials

Basic video editing - We use Camtasia!

Confident writingskills

Scrappy and able to work in a fast-paced environment

MVP mindset! We believe in progress over perfection!

Additional Information

Bonusly operates as a remote-first company within the United States. While we welcome applicants from across the country, we prioritize those residing in AZ, CA, CO, FL, MN, NY, NJ, OR, TN, TX, or UT to enhance our team-building and engagement efforts.

Beware of scam messages regarding fake positions here at Bonusly. We will always reach out via email with an official name@bonus.ly email address.

Bonusly

Customer Enablement and Content Specialist (Contract)