ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI.
Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄- Administer, monitor, and maintain CX systems to ensure optimal performance with a customer-first mentality.
- Develop and implement solutions addressing complex CX challenges with a proactive, can-do approach in identifying opportunities and acting with a sense of urgency and enthusiasm.
- Streamline processes to improve efficiency and effectiveness within the CX landscape.
- Design and execute automation strategies to reduce manual workload and increase accuracy.
- Manage help desk tasks across platforms such as Zendesk and Qualtrics, ensuring timely resolution of issues.
- Contribute to small-scale projects that contribute to the improvement of the CX environment.
- Collaborate with CX Systems and cross-functional teams to align CX system functionalities with organizational goals.
- Create and maintain team documentation
- Leverage our ClickUp product to track, manage and collaborate on all work tasks and projects.
- Optimize work processes by developing and refining efficient workflows in a remote workspace, and continuously seeking improvements.
- Proven problem-solving skills with an analytical, growth-centric mentality, leveraging feedback and self-reflection to improve continuously.
- Excellent communication and interpersonal skills.
- Experience with Zendesk or similar ticketing software.
- Salesforce, Qualtrics, and/or Ada CX experience is a plus.
- Familiarity with how APIs are used to integrate multiple systems, including Zapier, Make, Integromat, etc.
- Previous help desk or technical support experience with strong customer-focused mindset
- Basic familiarity with coding languages such as HTML, CSS, JavaScript, and Python is highly advantageous.
- Ability to work autonomously and manage time effectively, taking personal ownership in completing assigned work on committed timelines.
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy
for further details.
