Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.Interested to find out more about us? Check out:

Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us:

https://cyara.com/employee-profiles/

Let's talk about the role and responsibilities:

Serve as the customer’s main point of contact within Cyara

Maintain close relationships with existing customers to understand their requirements and align them with Cyara’s solutions and services

Identify new opportunities within our existing customer base

Provide analysis of data to offer insights and strategic plans to optimise the customer experience

Oversee all daily and monthly client activities

Manage and resolve client issues

Organise and host regular client check-in meetings and onsite visits

Manage, track and respond to client inquiries

Coordinate and manage client special requests & projects

Maintain and present monthly and quarterly performance reports

Assist in the organisation and preparation of client deliverables

Represent the company at marketing events and meetings with prospects or partners

Delivery of corporate presentations and solution proposalsInternational travel will be required from time to time

Let's talk about your skills and experience:

Excellent focus on customer experience: 5+ years of experience in a Customer Success Role

Proven business to business relationship building skills

Demonstrated background in developing and managing commercial relationships

Proven track record of meeting and exceeding targets

Strong technical acumen to add value to customer discussions and translate product strengths into business benefit

Knowledge of telephony and WebRTC would be an advantage

Strong analytical skills/ Ability to identify patterns and spot trends

Customer service focused with a demonstrated record of adding value to customer experiences

Previous experience working in a Saas environment or telecoms would be a distinct advantage

Strong ‘big picture’ understanding of managed service provision

Strong project management skills

Excellent presentation skills

A bachelor's degree in a related discipline is desirable

Additional Information

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and valuethe expertise of their peers. Cyarais

committed to beingan equal opportunity employer,focused on building and maintaining a diverse, inclusive and authentic workplace; and awork environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve overtime.With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on

four essential valuesthat we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Please note in order to apply for this role you must be based in the USA or Canada and hold all relevant work rights to allow you to live and work within the country this role is based, full time and without restriction. Cyara are not offering sponsored Visas for this position.

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.

Agencies:Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Cyara

Senior Customer Success Manager