About Mynd:
Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.
Mynd is determined to overhaul that paradigm.
At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.
With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.
Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.
Join us!
About the Role:
At Mynd, we’re not just in the business of managing properties, we’re in the business of building careers. Our Customer Success program is designed to transform ambitious early-career professionals into skilled property managers, ready to tackle the challenges of the real estate industry. Over the course of the program, you’ll undergo comprehensive training, coaching and shadowing, and gain real-world experience in various aspects of property management, and once you’re qualified, you’ll be eligible to be promoted into a property management role. From property maintenance to financial reporting and project management, you'll learn from the best to become the best. This opportunity is ideal for someone who has knowledge, experience and passion for great customer service, a deep interest in real estate and technology, and a desire to learn and grow. Some experience in property management and / or real estate is great, but not required. Join us if you're ready to grow your career and help shape the future of real estate.
Location: This position is considered remote, but we would like the ideal candidate to reside in the Denver, CO area.
Responsibilities:
- Engage in structured training sessions, workshops, and webinars to build essential skills in real estate, customer service, leadership, and technology.
- Assist experienced property managers to manage and optimize the performance of their portfolios.
- Participate in regular assessment and feedback sessions to track your progress and identify areas for improvement.
- Collaborate with peers in the program, sharing insights and learning from each other's experiences.
- Deliver timely and exceptional customer service to investors and residents. Proactively engage with investors and promptly answer their questions via phone and email.
- Assess and research investor inquiries, gaining insight into underlying issues.
- Schedule and monitor tasks across internal teams, following our Standard Operating Procedures (SOPs).
- Maintain accurate property and rental information within our system, collaborating closely with internal teams for data integrity.
- Cultivate strong relationships with your customers and colleagues.
- Embrace flexibility by undertaking ad-hoc tasks and projects as needed.
Qualifications:
- 2+ years of work experience in a customer-service focused field. Property management experience is a plus but not required. Promising graduates will also be considered.
- A drive to help customers get results.
- A passion for building a career in real estate.
- Exceptional communication and interpersonal skills.
- A proactive mindset, with a willingness to take on challenges and adapt to new situations.
- An understanding of fiduciary principles and ability to interpret financial and accounting statements.
- A growth mindset, critical thinking skills and the ability and desire to solve complex problems.
- A can-do attitude that flourishes in cross-collaboration, fostering strong team morale.
- Embrace a culture of innovation by speaking up with ideas and volunteering for process improvements.
- Understanding and ability to interpret various financial statements and basic accounting is a plus.
- Take charge of tasks and projects with a proactive approach and a can-do attitude.
Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Any offer of employment is conditioned upon the successful completion of a background investigation.
Compensation:
$50,000 - $60,000 annually. The compensation range may be adjusted based on experience and location.
At Mynd, we offer a robust, competitive & unique benefits package:
- Generous PTO Policy
- Paid Parental Leave
- Cash to purchase your own investment property through our “Project Investor Myndset” program
- 401k + Match
- Wellness, home office, and cell phone subsidies
- Volunteer time off
- Robust health, dental, vision insurance, and more
- Sabbatical program
At Mynd, we encourage all of our team members to:
- Be Myndful
- Always Be Entrepreneurial
- Earn Trust
- Play Team First
- Be an ‘A’ Player
- Think Like An Investor
As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
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