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Why join Nextech?
We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
The Payments Project Specialist is responsible for managing the Payment Implementation Project activities for all sources of Payments implementation needs, including new payments customers, add locations for existing payment customers, and Partner payment integrations. S/He will also support coordination of the Early Adopter (EA) program for each payment integrations and payment feature releases for all specialties that Nextech supports. S/He will help to define, track and report success criteria of each implementation and feature release prior to the defined General Availability (GA) Date, helping determine if the GA date is viable or needs to be rescheduled. S/He will work closely with the broader implementation team to track success of the activation and training sessions, make recommendations for improvements, be a point of contact for issues that are experienced, reporting them to the Product Team and keeping the customer informed through resolution. S/He will have the skill set to do preliminary triage on reported issues before handing them off to the Product Team for technical investigation, root cause identification, and fix implementation. S/He will collaborate closely with the Payments Product team, customers, and other internal departments to achieve successful implementations and issue resolutions.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
Nextech Payments in general
Embedded Nextech payments - Partner integration implementations
Integrated CareCredit implementations
Support creation and maintenance of artifacts (KB and SOP documentation, demo videos)
Communicate and help train clients when needed
Provide support and assistance to implementations for all Payment features and 3rd party software integrations
Help with Support Cases
Activate Payments Licenses
Assist implementations with training clients on Nextech Payments and its features
Support Implementations team with client setup, device ordering, and activation session troubleshooting
Manage post-go live client health check
Minimum Requirements
Preferred Qualifications
Working Environment/Physical Demands
Total Rewards
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