AtTecton,we are on a mission to bring Machine Learning to every customer and product interaction on the planet. We build an enterprise-grade, world-classFeature Platform– the infrastructure that powersreal-time ML applications and systemsin production.

Tecton’s founders developed the firstFeature Storewhen they created Uber’s Michelangelo ML platform, and we’re now bringing those same capabilities to every organization in the world.

Tecton is funded by Sequoia Capital, Andreessen Horowitz, and Kleiner Perkins, along with strategic investments from Snowflake and Databricks. We have a fast-growing team that’s distributed around the world, with offices in San Francisco and New York City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter.

This role is the first IT hire for Tecton and will own and grow the function as Tecton evolves.

General IT

Oversee device lifecycle management for our employees including office IT equipment and networks

Manage corporate Okta user lifecycle and directory

Support On/Off-Boarding: prepare new hire hardware, maintain local inventory, and assist with new hire orientation

Manage local contracts and procurement of devices for both office and employee devices and any supporting software or SaaS applications

Integrate new and existing SaaS with Tecton’s identity provider through SAML integrations

Manage key Google Workspace services including Drive and Gmail.

Triage IT/Helpdesk requests in service management systems and in-person assistance

Create, document, and implement standard operating procedures

Manage all office systems to include networking and teleconference infrastructure

Security

Work with security to deploy patches across user workstations in line with internal SLAs

Ensure 100% enrollment of all user workstations in Tecton’s Mobile Device Management platform

Ensure controls defined by security team are implemented across user workstation fleet

Develops and maintains all systems, applications, security, and network configurations

Offer solutions to address current inefficiencies and assist in the implementation of new processes for operations teams

Qualifications

Experience providing IT customer support including software installation, hardware troubleshooting, and ticket management

Experience as an Okta Administrator

Experience with Google Workspace administration

Experience with JAMF administration

Knowledge of Windows, Unix, and MacOS operating systems

Ability to provide excellent interpersonal interactions with executive clients

Created disaster recovery plans for corporate IT

HS diploma or GED and 5+ years of experience in Helpdesk or Systems Administration, Associate’s degree and 4+ years of experience in Helpdesk or Systems Administration, or Bachelor's degree and 3+ years of experience in Helpdesk or Systems Administration

Nice if You Have

Managed multiple Okta tenants and experience with Okta universal directory

Implemented Okta Adaptive MFA

High-level JAMF experience deploying custom profiles to users based on organizational structure

Experience managing identity in a zero trust environment

Experience with IT automation platforms

The estimated US base salary range for this position is

$120,000 - $146,000 annually for employees based within California & New York. In addition to base salary, we offer competitive equity & comprehensive benefits such as medical, dental, vision, life, 401(K), flexible paid time off, 10 paid holidays each calendar year, sick time, leave of absence as per the FMLA and other relevant leave laws. Individual compensation packages are based on multiple factors such as location, level, role scope, and complexity, as well as additional job-related factors such as skills, experience, and expertise.

Additional Information

Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics. If you would like to request any accommodations from the application through to the interview, please contact us at [email protected].

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Tecton

IT Systems Administrator