Astra DAO is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.

To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Assist with other matters relevant to the role, as provided by Token Metrics

Requirements

Familiarity with CRM systems Preferably Intercom

Ability to navigate community management tools Like Telegram, Discord

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Additional Information

About Astra DAO

Astra DAO is an automated crypto asset allocator, built on Ethereum to provide advanced investment strategies to retail participants. The innovative model creates a win-win incentive for index investors, creators, and token holders.

Astra DAO simplifies passive investing for retail participants by providing an array of Crypto Indices. Astra DAO aims to help crypto investors compete with quantitative investment funds by finding winning investments and trades.

Token Metrics

Crypto Customer Success Specialist (Sofia-Remote)