Senior Technical Solutions Consultant

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning andIntelligentProcess Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channelexperience to digitally transform customer journeys end-to-end.

Role: Senior Technical Consultant

Experience: 5-8 Years

Work Mode: Remote

Working hours: Eastern Time (ET) Zone

The Role:

The Solution Consulting team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. As an Ushur Technical Consultant, you’ll be responsible for supporting our implementations to help our customers maximize the benefits of Ushur. This includes scoping, designing and deploying end-user and customer automation journeys using state of the art Artificial Intelligence, and data science. The position as a Technical Consultant is at the heart of the Sales Consulting team, driving the business forward and shaping the success of our customers.

Responsibilities:

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Create and build complex Workflows using industry best practices

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Write solution and technical documentation including data flow diagrams, and business process flows.

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Utilize your outstanding technical consulting skills to implement software solutions

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Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment

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Provide support and technical implementation on multiple projects at multiple clients

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Understand Customer business requirements and design solutions to satisfy them.

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Create solution and technical documentation

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Supporting product development, bugs using Asana and Jira

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Allocate time to client-facing demonstrations, drafting RFx responses.

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Supporting product development, report bugs using Asana and Jira

Experience:

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5-8 years experience in a consulting company or mid-to-large SaaS enterprise solutions company or similar experience

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Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.

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Customer-first behavior

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Strong verbal, written, and presentation skills

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Familiarity with cloud services, preferably Amazon AWS

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Familiarity with REST APIs and Postman tool

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Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats

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Diligent in Agile delivery.

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Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.

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Familiarity with cloud services, preferably Amazon AWS

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Solid organizational skills, including attention to detail and multi-tasking.

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Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.