Join Us as a Routing Analyst: Unleash Your Analytical Superpowers!
Are you ready to dive into the heart of our Global Carrier Network Operations, analysing data like a detective to uncover trends, optimize quality, manage costs, and keep our client traffic flowing smoothly? If so, Vonage has the perfect role for you!
What You'll Do:
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Be the Master of Routing: Take charge of a portion of our Routing table, as well as analyse, strategise, and make decisions that impact the quality and cost of our services.
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Complex Analysis Extraordinaire: Delve into the intricacies of traffic types, balancing the delicate scales of cost versus quality, and ensuring our prices are just right.
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Quality Guardian: Respond to Quality Alerts swiftly, maintaining the gold standard of Quality of Service as per industry norms.
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Optimisation Wizard: Manipulate and fine-tune our routing selections to optimise costs or enhance quality, ensuring our customers get the best experience possible across a range of regional countries.
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Champion of Efficiency: Identify bottlenecks in our internal tools and collaborate with key stakeholders to remove obstacles, making our day-to-day operations smoother than ever.
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Data Dynamo: Provide invaluable data analysis to various stakeholders across functions, supporting our cross-functional needs with your analytical prowess.
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Operational Maestro: Handle day-to-day operational tasks with finesse, ensuring our SMS and Voice termination services meet and exceed our Service Level Objectives.
Essential for the Role (Must Have):
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Experience: 2-3 years of experience in Cost/Price analysis, Voice and SMS routing, or Tech Support positions, setting the stage for your expertise.
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Tool Proficiency: Mastery of MS Office/Google equivalent data analysis tools is a must, with exposure to Business Intelligence tools like PowerBI or Tableau adding to your arsenal.
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Analytical Skills: Strong analytical skills are your bread and butter, guiding your decisions and uncovering insights.
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Global Mindset: Ready to thrive in a global, fast-paced environment, adapting your working style to meet objectives with ease.
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Communication Skills: Excellent communication skills to convey your findings and collaborate effectively with teams across the globe.
Nice to Have for the Role:
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Project Management: Experience in project management adds another dimension to your capabilities.
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Telecom Exposure: Familiarity with the telecommunications industry provides valuable context.
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API and Cloud Communications: Exposure to API and cloud communications industry is a bonus.
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Tool Familiarity: Knowledge of tools like Confluence JIRA and Zendesk enriches your toolkit, making you an even more versatile asset to the team.
Ready to embark on a thrilling journey where your analytical skills make a real difference? Apply now and join us in shaping the future of global communications at Vonage!
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