Sr. Technical Program Manager

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

We are seeking an experienced Sr. Technical Program Manager to join our Managed Threat Hunting service. As a key member of our team, you will lead the program management effort, collaborating with engineering teams to deliver new experiences on the ZScaler platform to our customers. You will work closely with engineers to enhance our ability to deploy complex packages and workloads, catering to the unique needs of individual customers. Serving as the primary interface between developers, threat-hunters, partners, and customers, you will ensure the implementation of effective plans to meet our objectives and develop innovative features that delight our users.

• Provide technical leadership and personnel management within the Managed Threat Hunting Services division.
• Implement and enforce program management methodologies for service execution.
• Ensure delivery quality oversight and enforce defined methodologies.
• Assist in hiring and onboarding new team members, mentor peers, and enhance partner security mechanisms and programs.
• Foster a positive and inclusive team culture through effective communication.
• Oversee delivery and development of resources under your supervision.
• Build and improve Managed Threat Hunting-related Intellectual Property to support team success.
• Establish cross-team relationships and collaborate with various departments.
• Work with the Project Management Office to ensure timely, budget-conscious, and high-quality project delivery.
• Receive guidance from senior program management leadership to ensure team performance.
• Manage assigned work with a clear understanding of business and IT context.
• Perform core project management duties, including developing detailed project plans and managing tasks, issues, and risks.
• Provide periodic reports on the overall status of services to program leadership and client teams.
• Report and escalate issues that may impact schedule and/or budget.
• Collaborate with program leaders to ensure the team has the necessary skill sets and resources.

• Bachelor's Degree in Computer Science, Information Systems, Mathematics, Cybersecurity, or related field, or equivalent experience.
• 10+ years of project management experience, including scope, schedule, budget, quality, risk, and critical path management.
• Experience defining KPIs/SLAs and reporting to senior leadership.
• Experience developing methodologies and workflows for vulnerability triage and remediation.
• Excellent oral and written communication skills.
• Self-starter with potential for growth and acceptance of additional responsibilities.
• Experience in generating automated metrics to measure IT process effectiveness.

• Strong understanding of Web Application Security concepts.
• PMP or Scrum certifications desired.
• Experience delivering and leading professional services engagements.
• Understanding of current cybersecurity trends and threats.

If you are a highly skilled Sr. Technical Program Manager with a proven track record in project management, a strong understanding of web application security, and the ability to lead and drive successful program execution, we invite you to apply. Join our team and contribute to providing outstanding Managed Threat Hunting services to our customers. Apply now!

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