Join Us as a Routing Analyst: Unleash Your Analytical Superpowers!

Are you ready to dive into the heart of our Global Carrier Network Operations, analysing data like a detective to uncover trends, optimize quality, manage costs, and keep our client traffic flowing smoothly? If so, Vonage has the perfect role for you!

What You'll Do:

Be the Master of Routing: Take charge of a portion of our Routing table, as well as analyse, strategise, and make decisions that impact the quality and cost of our services.
Complex Analysis Extraordinaire: Delve into the intricacies of traffic types, balancing the delicate scales of cost versus quality, and ensuring our prices are just right.
Quality Guardian: Respond to Quality Alerts swiftly, maintaining the gold standard of Quality of Service as per industry norms.
Optimisation Wizard: Manipulate and fine-tune our routing selections to optimise costs or enhance quality, ensuring our customers get the best experience possible across a range of regional countries.
Champion of Efficiency: Identify bottlenecks in our internal tools and collaborate with key stakeholders to remove obstacles, making our day-to-day operations smoother than ever.
Data Dynamo: Provide invaluable data analysis to various stakeholders across functions, supporting our cross-functional needs with your analytical prowess.
Operational Maestro: Handle day-to-day operational tasks with finesse, ensuring our SMS and Voice termination services meet and exceed our Service Level Objectives.

Essential for the Role (Must Have):

Experience: 2-3 years of experience in Cost/Price analysis, Voice and SMS routing, or Tech Support positions, setting the stage for your expertise.
Tool Proficiency: Mastery of MS Office/Google equivalent data analysis tools is a must, with exposure to Business Intelligence tools like PowerBI or Tableau adding to your arsenal.
Analytical Skills: Strong analytical skills are your bread and butter, guiding your decisions and uncovering insights.
Global Mindset: Ready to thrive in a global, fast-paced environment, adapting your working style to meet objectives with ease.
Communication Skills: Excellent communication skills to convey your findings and collaborate effectively with teams across the globe.

Nice to Have for the Role:

Project Management: Experience in project management adds another dimension to your capabilities.
Telecom Exposure: Familiarity with the telecommunications industry provides valuable context.
API and Cloud Communications: Exposure to API and cloud communications industry is a bonus.
Tool Familiarity: Knowledge of tools like Confluence JIRA and Zendesk enriches your toolkit, making you an even more versatile asset to the team.

Ready to embark on a thrilling journey where your analytical skills make a real difference? Apply now and join us in shaping the future of global communications at Vonage!

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