Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.

Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.

We are boldly going where no insurance broker has gone before!

Our Renewals Team is growing, and we are looking for a Senior Manager, Renewals to manage a team of both Team Leads and individual commercial brokers.

Reporting to the VP of Sales, you will be responsible for operational processes, renewal management, elevating broker performance, and insurance leadership & guidance to successfully renew, up-sell and cross-sell clients during their renewal.

You will be responsible for managing and mentoring Team Leads and individual brokers on your team to achieve optimal results in retention. This position also requires working with external carriers and internal stakeholders to increase efficiency in both operations and binding.

As a Senior Manager, you will also assist in the recruitment, people development and the career growth of your team.

Responsibilities:

People Management:

Lead, coach and develop Team Leads and brokers to ensure sales and customer service excellence.

Deliver on team objectives by managing Team Leads through regular 1:1, goal setting; planning and evaluating team activities.

Establish and monitor Team Lead goals by providing consistent feedback. Assist with prioritization and delegation to ensure the team meets their goals.

Operations:

Work closely with the VP of Sales to understand company goals, develop initiatives, and lead projects to deliver on goals.

Build out, analyze and review existing processes to identify efficiencies and optimize team productivity.

Manage and oversee all client and employee escalations to deliver on customer satisfaction.

Work closely with Software Engineering teams and Business Operations to identify challenges and create solutions that will enable the streamlining of processes.

Manage and track all aspects of customer experience and identify areas for improvement.

Deliver internal information sessions to enhance insurance and broker knowledge.

Develop and maintain meaningful working relationships with external insurer partners.

Ensure appropriate resource planning and support the hiring process through interviewing, onboarding, and training brokers.

Other duties as assigned.

Requirements:

5+ years of commercial insurance experience.

Provincial insurance license in good standing.

3+ years of people management experience. Managing other “People Managers” is an asset.

CAIB/CIP/FCIP/CRM is an asset.

Ability to create and present presentations to both internal and external audiences.

Experience in de-escalating client complaints and issues.

Excellent relationship building skills.

Achievement, motivation and perseverance with determination to achieve ever increasing levels of performance.

Being a team player with strong work ethics, collaborative approach, and ability to thrive with little or no supervision.

Have a proactive approach to problems and issues, working ahead of potential challenges.

Additional Information

Perks we offer at Zensurance:

• Opportunity to work for Canada’s fastest-growing #insurtech scale-up

• Primarily remote work environment available to everyone

• Laptop, extra monitor and main accessories are provided

• Extra home office and supplies allowance to help with work-from-home set up

• Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health

• Health/Personal Spending Accounts to subsidize your healthy habits and purchases

• Parental Leave Top Up

• Weekly Friday companywide huddles for casual catch-ups with other departments

• Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events

• Be a part of something special. We are confident you won’t find any other insurance company like us :)

Who we are. What we're building.

Business is hard work, insurance doesn’t have to be!

At Zensurance we believe thatteamworkmakes thedream work.

We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.

Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:

INTEGRITY:We do what's right.

INCLUDE:We are an open and safe space for all.

INVENT:We take an innovative approach to creating straightforward solutions for our customers.

DELIVER:We set ambitious goals and hold ourselves accountable for achieving them.

Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.

Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.