Head of Product

At Bitfocus, our employees are the foundation of our success as an industry-leading software company. We are a team of talented, hard-working individuals who are passionate about the mission of ending homelessness. We strive to live by our core values and foster a culture of respect, collaboration, and inclusion. We actively look for ways to continue developing our foundation at all levels at Bitfocus.

We also believe in having fun and cultivating a positive environment where employees can bring their whole selves to work. We recognize that everyone brings unique perspectives, experiences, and strengths. We believe in supporting and developing our employees to provide an 11-star experience to our customers and ultimately help communities use data to tackle their greatest social challenges.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Head of Product to lead our talented Product team. The successful candidate will be responsible for setting the product roadmap and ensuring strategic alignment across features and functionality. They bring an entrepreneurial spirit to their role and combine their technology background with an in-depth understanding of the product, competitors, and market to delight customers and advance the company's mission of using technology to drive solutions to homelessness.

This role is a skilled communicator who is accountable to a diverse constituency. They gather, analyze, and prioritize product requirements, making well-researched, data-driven recommendations that align with long-term goals. Working closely with the VP of Strategy and internal and external stakeholders, this role creates and advocates for a roadmap that reinforces the company's overall strategy, minimizes risk, and capitalizes on opportunities.

To enhance the product development process, this role also leads the product team and works with cross-functional teams to ensure efficient execution of the roadmap. They foster a culture of collaboration, transparency, and continuous improvement, encouraging team members to bring their unique perspectives to the table.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $120,000 - $180,000, which includes variable compensation (bonus) eligibility.

The Product team operates at the confluence of the customer, owner, and engineering. Our goal is to facilitate data-driven software that makes a meaningful impact on our customers. We strive for excellence and are empowered to create a collaborative, transparent, and fun working environment. 

The Product team at Bitfocus is responsible for defining, developing, and bringing our software products to market. Our team is cross-functional and involves close collaboration with various teams, including Engineering, Marketing, Business Development, Professional Services, Community Administration, Customer Success, and others. 

• Roadmap: Lead the development and maintenance of the product roadmap, balancing short-term deliverables with long-term strategic goals. Collaborate with cross-functional teams, including development, design, and marketing, to execute the roadmap effectively.
• Analysis: Utilize data and analytics to make informed product decisions, continuously monitoring product performance and user engagement metrics. The Head of Product develops the methods and means to solicit, collect, analyze, and respond to qualitative and quantitative data about the product, its customers, and the broader HMIS market.
• HMIS Evangelist: Being a product advocate and HMIS evangelist who champions the long-term vision for Clarity Human Services and its related tools and passionately advocates for the role a well-functioning HMIS plays in the coordinated, community-level response required to end homelessness.
• Compliance: Ensuring Clarity Human Services and related tools meet its regulatory, privacy, and security obligations by working with the Compliance Manager, Privacy Officer, and other internal and external stakeholders.
• Collaboration: Coordinating and collaborating with internal and external stakeholders for requirement gathering and impact analysis, determining viable SOW projects, and working with the Product team to ensure viability and timelines align with development initiatives. The Head of Product facilitates discussions and workshops with internal and external teams to build consensus and align around clearly defined business objectives and product direction.

• Proven leadership experience in SaaS product development using Agile software development methodology.
• Experience with highly regulated systems such as Homeless Management Information System (HMIS), Electronic Health Record (EHR), or similar systems.
• Experience in SaaS product, customer, and market research.
• Experience in using user feedback and product analytics tools and methodology, including UserVoice, HubSpot, and Google Analytics.
• Experience in data-driven decision-making roles such as Business Intelligence Analyst, UX Strategist, Analytics Specialist, Quantitative Analyst, etc.
• Experience in strategic planning and facilitating decision-making, including direct engagement with internal and external stakeholders, including current and prospective customers.
• Experience in information security, data privacy, and regulatory compliance, including maintaining compliance with major federal and state regulatory requirements, such as the Health Insurance Portability and Accountability Act (HIPAA).

• Systems Thinker: You should be able to intuitively identify the overall structures, patterns, and cycles of complex systems and processes. Understand how various parts of a system interrelate and affect one another.
• Analytical and Strategic: You should be a data-driven decision-maker who builds consensus and aligns action to strategy. Can effectively prioritize sequences of interdependent goals and deadlines, while making sure all project requirements are delivered on time. Strong problem-solving skills with the ability to develop creative solutions.
• Excellent communicator: You should be a strong written and oral communicator adept at conveying complex topics to a lay audience. Able to clearly articulate ideas and concepts to technical and non-technical stakeholders.
• Resourceful: You should be able to figure out how to achieve results creatively with finite resources. Ability to adapt to new situations and find innovative solutions to problems.
• Entrepreneurial: You thrive in a nimble, lean, fast-paced startup environment. Ability to work in a dynamic and rapidly changing environment with a high degree of flexibility and adaptability.
• Empathic and Ethical: You should be self-aware, accepting, honest, open, polite and respectful of others. Demonstrates empathy and consideration for the needs of customers, colleagues, and partners. Maintains high ethical standards and acts with integrity at all times.
• Project Management: You will oversee the planning, scoping, estimating, and prioritization of complex projects. You will work closely with cross-functional teams to develop project plans, define project deliverables, and establish project timelines and milestones.

• Opportunity to make a meaningful impact: Join a mission-driven company that is dedicated to using technology for social good and making a positive difference in the world.
• Collaborative and dynamic work environment: Work with a talented and diverse team of professionals who are passionate about innovation and creating solutions that matter.
• A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
• Work in a fully remote/virtual environment
• Medical, dental, and vision insurance for employees and dependents.  (100% employer paid for employee only and 50% employer paid for dependents!)
• Voluntary benefits options include Critical Illness, Hospital, Short-Term Disability, and Long-Term Disability.
• Flexible Spending Account (FSA), Dependent Care Flexible Spending Account, and Health Saving Account options!
• Employer-sponsored life insurance
• 401K retirement plan w/ 4% match.
• One-time $500 Home Office Stipend
• $75 per month towards internet and phone bills
• 100% paid parental leave for 12 weeks for birthing, non-birthing, adoptive and surrogate parents
• Apple Macbook for your home office