Onboarding and Engagement Manager (Free & Charitable Clinics)

At CareMessage, we love our customers and are committed to their success. This role requires someone with 3+ years of project management experience who has worked on complex projects within the healthcare landscape. You’ll be responsible for onboarding FCC customers to the platform individually or in a scaled way (e.g. via webinars or group training) to ensure they successfully implement our product features so that they achieve their access to care, clinical, and SDOH goals. You will also manage integrations between our platform and their EMR, leveraging and optimizing the customer journey for FCCs. As a member of the Customer Success Management team, you will also play a major role in crafting optimal workflows, training programs, and general best practices for implementations and for further adoption of the product by existing FCC customers. You'll partner with people from other CareMessage teams (e.g. Sales, Product, and Research) to ensure that our customers are set up for long-term success. This role requires someone with experience involving system integrations and SMB customer management in a healthcare technology setting.

Who You Are:

You have a continuous improvement mindset, are driven to understand “why,” and are driven to execute in ways that increase customer adoption and reduce customer effort. You think critically before acting. You are comfortable interfacing with customers and leading group training. You have experience monitoring and reporting on progress against project lifecycle milestones. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.

Requirements:

Within 1 month you will:

Within 3 months you will:

Within 6 months you will:

Compensation per year for this role is $95,000 OTE (with a $85,000 base compensation and the potential for 10K commission).

This role is currently set at an entry to mid-level, equivalent to someone who has held a couple of implementation or onboarding roles in the healthcare space in the past.

We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

Additional Information

Working at CareMessage

We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.

We compensate fairly and equitably

Flexible work hours; fully remote team

We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world

Paid parental leave for biological and adopted children

We give you time off to thrive

Half-day Fridays, every Friday

18 paid company holidays, including a one week mid-year and one week end-of-year break

9 wellness days to be used for self-care- or anything that comes up in life

15 days of PTO

1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter

We support your health, wellness, and growth

Generous medical, dental, and vision insurance for employees and their families

Health Savings Accounts and Flexible Spending Accounts

401k retirement plan

Short & long-term disability insurance

$100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources

PerkSpot: Instant access to discounts on products & services from hundreds of vendors

Annual budget for professional and personal development (webinars, online courses, books, and more)

Volunteerism incorporated in onboarding and encouraged on an ongoing basis