Senior Cloud Engineer
About Aeries: Aeries is a technology services and solutions company, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We enable mid-size technology product companies to scale and optimize their businesses. At Aeries, we have various unique engagement models with our partners. One such model is this Center of Excellence that has been “Purpose Built” for our partner – ARCOS.
Technology at ARCOS
ARCOS utilizes a comprehensive technology stack, including communication tools such as Outlook, Slack, and Teams. Their development suite encompasses the Atlassian tools, and they code in languages like Java, .Net, and React. They heavily leverage AWS services, emphasizing serverless technologies and advanced database solutions.
Position Description
The Senior Cloud Operations Engineer will support Amazon Web Services (AWS) and Linux/Windows environments. The Senior Cloud Operations Engineer will be responsible for all aspects of the production lifecycle of maintenance, and administration, including but not limited to infrastructure automation, continuous integration and deployment, product release and support, running a scalable production environment for hosting the ARCOS platform, maintaining application/database availability and ensuring continuous 24x7 production uptime of our services. The Senior Cloud Operations Engineer needs to be familiar with AWS, Apache, Tomcat, PostgreSQL, Oracle, Ansible, Jenkins, Jira, Confluence, and SaaS operations.
ESSENTIAL JOB FUNCTIONS
Design, develop, and maintain scalable AWS solutions and infrastructure, including but not limited to EC2, RDS, S3, DynamoDB, Elasticache, and Route53.
Develop tooling and processes to automate the deployment of SaaS-based applications and their underlying operating systems and infrastructure.
Perform PostgreSQL and Oracle database administration, including maintenance, troubleshooting, tuning, optimization, installation, upgrades, backup/recovery, and data migration.
Partner with Engineering, Development, Quality Assurance, Professional Services, and Technical Support to ensure the success of the assigned product offerings and schedules.
Engage in Agile team practices such as daily standups, backlog refinement, release planning, and sprint planning.
Coordinate configuration changes, installs, and upgrades with appropriate development teams and product owners while following company change control procedures.
Advise the Architecture team on infrastructure enhancements and services that will facilitate the overall improvement (i.e. quality, features, cost, etc.) of the company’s product offerings.
Research, evaluate, and implement new technologies based on company and product needs.
Participate in capacity planning to determine future infrastructure needs.
Participate in 24x7 on-call responsibilities, maintaining the availability and performance of all customer-facing production services.
Triage and participate in the resolution of complex problems, including network connectivity issues, that span multiple tiers of application/infrastructure.
Implement monitoring and reporting capabilities to assist engineering in rapidly identifying issues.
Actively monitor supported systems and respond promptly to security or usability concerns.
Review application logs and analyze events using cloud-native services (e.g. CloudWatch, CloudTrail) or third-party SIEM tools (e.g. Splunk).
Upgrade systems and processes as required for enhanced functionality and security compliance.
Maintain product service level agreements.
Accurately document all processes and procedures for routine and non-routine tasks.
All other duties and responsibilities as assigned.
