This position can be hired remotely anywhere within the U.S.

The Director, Resource Management, reporting to the Vice President of Services Operations and will work with the leadership team to set a clear and ambitious vision while thinking holistically about the positive impact for the greater company.

The Director of Resource Management will support the company’s growing Services organization focused on Resource Management, deployment, enablement and support, and Vendor management and other various aspects of Optiv’s subcontractor ecosystem.

In this role, you will actively contribute to improving operational and resource alignment efficiency across major projects across the full spectrum of professional services through comprehensive visibility into the pipeline of opportunities, availability of applicable resources, detailed schedule and oversight of the overall schedule, and the ability to work with customers, sales and external parties as necessary to ensure effective and meaningful resourcing of complex engagements.

Operating under the Operations organization, the Director will manage, grow and facilitate all areas of Optiv’s Resource Management Lifecycle. This position is key to ensuring that the team is providing seamless Resource Management best practices and secondary offerings, to the services organization and Optiv clients. Focused toward in time resourcing, maximizing revenue, utilization and employee engagement. Driving the growth and maturity of a medium sized global team (10-15 employees) and a strategic partner to neighboring teams in, Operations, Services, Sales, Legal, IT, HR and PMO that drive continuous improvements, across those lines of business.

The ideal candidate is a hardworking and highly organized professional, who has solid skills and experience in Resource Planning and Project Management. The Resource Director must have strong communication skills and must feel comfortable working with all levels of the organization.

How you'll make an impact

The objective is to standardize the approach across multiple service areas, increasing visibility into global pipeline to align capabilities and availability, assist and drive assessing skills and certs against market trends and customer demands, promote people & career development and the opportunity to provide cross practice security services / solutions to our clients.

OTHER DUTIES:

Capacity planning: Plan, allocate and direct the allocation of Optiv Professional resources on all services projects to meet project requirements

Forecast supply and demand for given skills profiles

Drive the resource management processes to optimize the utilization while maximizing the customer satisfaction

Understand and act on Pipeline/Forecasting reporting and governance

Identify risk areas i. e. supply/demand, over/under staffed, shortage of a specific skill etc. and review these with internal stakeholders

Work with Consultant Manager to coordinate on-boarding new consultants to ensure a successful ramp up period

Collaborate across different functional groups within Optiv and broader support organizations (ie, IT, Finance, Legal, Services, etc.)

Help to manage Professional Services Automation (PSA) system including:

Booking approvals i. e., approval for resource requests on projects

Track Consultant skills profiles and maintenance

Maintain and report on data across multiple systems using PowerBI

Weekly resource reporting future bookings, availability (bench) reporting, variance reports, and other metrics as required

Actively participate in on-going process improvement discussions and activities

Monitoring day-to-day activities of RMO team and corresponding resourcing

Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing

Design and maintain weekly, monthly and quarterly staffing dashboards

Providing project managers with support when it comes to resource management issues or improving resource management processes

Liaise with external partners to build up skills & certification requirements against trends in the market.

Lead and enhance the Vendor Resource Management team to ensure we have adequate vendor portfolio structure, mature frameworks and standards, quality third party services and equitable pricing.

Management of our vendors; relations, contractual negotiations, compliance, vendor SLAs.

Lead process with internal stakeholders to establish RMO Scorecards and Maturity Model to agree on KPIs and measure performance

Understand and influence performance to achieve leverage and pricing goals

Expert knowledge of practice groups

Quickly recognize and act upon business trends on a daily/weekly/monthly basis

Diagnose problems and identify and drive appropriate solutions, striking the right balance between speed/flexibility and process consistency

This list is not designed to be all inclusive. Other duties and responsibilities may be assigned as needed.

SUPERVISORY RESPONSIBILITIES

Direct responsibility for two managers and supervisory support for their organizations.

What we're looking for

Preferred Bachelor’s degree

RMCP preferred

10+ years leading diverse teams, specifically resource management/vendor management teams

5+ years relevant work experience in a Resource Management environment

Experience with and knowledge of change management principles, methodologies and tools

Previous experience as a project/resource/HR manager or in the related industry

Proficiency in MS Office applications including PowerBI.

Salesforce experience a plus

PSA experience a plus

Assertive conflict-resolution and problem-solving skills

Clear and concise communication in both written and verbal form

Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results

Highly detail oriented and able to work autonomously

Ability to manage multiple tasks and tight deadlines with confidence and ease

Ability to prioritize and organize workload across multiple groups

Additional Information

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.

What you can expect from Optiv

•A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups including ADAPT (Abled and Disabled Allies Partnering Together), Asian Employee Network, Black Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), OVETS (Optiv’s Veterans Engagement Team and Supporters), and OWN (Optiv Women's Network).

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Optiv

Director, Resource Management | Remote, USA