Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Accounts Receivable & Collections Specialist is responsible for ensuring that the company hits overall cash targets. The role will help to forecast incoming cash on a daily, weekly and monthly basis and give input into company level OKR setting. The role will use critical thinking to negotiate with customers and make decisions on a case-by-case basis to maximize cash collections. As a senior member of the team, this role will write playbooks of collections strategies for various use cases and align our systems and team members to execute on those playbooks at scale. This role will have a major focus on scaling our current cash collections effort to include automated dunning messages and syncing data across our CRM, ERP, and other systems with customer information.

The ideal candidate has a strong foundation in order to cash processes (with a focus in Cash Collections) at fast-paced and high growth companies. This role requires critical thinking, solving challenging cases, and making important business decisions regarding cash.

How you'll add value:

Negotiate with customers on past due amounts

Approve, create, and enforce payment plans

Create & maintain process documentation for various collections strategies

Monitor and recommend any seriously delinquent accounts for database termination

Review Customer Agreements to understand where we can and should enforce our legal terms

Apply open credit memos to open customer invoices.

Process payments of various forms (credit card, ACH, checks)

Investigate cases and make suggestions on refund requests

Facilitating approved payment plans and executing new due dates in system

Leverage current systems to automate dunning campaigns

Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)

Onboard, train, coach & mentor other team members on enterprise cash collections strategies

What you'll need to be successful in this role:

3+ years demonstrated A/R, accounting, or financial process experience

Bachelor’s in business or accounting preferred

Demonstrated customer service experience

Salesforce experience (preferred but not required)

Sage Intacct experience (preferred but not required)

Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed

Knowledge of SaaS companies and subscription-based revenue models

Understanding of GAAP principles, and internal controls

R365 Team Member Benefits & Compensation

This position has a salary range of $31.60-$40.38 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

#BI-Remote

Additional Information

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Restaurant365

Senior AR Collections Specialist