Kraken is the technology tentacle of the Octopus Energy Group.

We’re looking for someone to own the knowledge management of Kraken products and to lead across a wide spectrum of documentation: user guides, API docs, reference guides, and technical guides.

About Kraken

Kraken is a large SaaS platform covering several product areas; Kraken Customer, KrakenFlex, Kraken Field and Kraken Grid.

Kraken Customer has around 20 worldwide utility companies (’clients’) which they use to run their businesses.

KrakenFlex enables commercial customers to connect and control a diverse range of distributed energy resources, and domestic customers to manage and control smart-home devices - including batteries, electric vehicles (EVs), and home solar panels.

What you'll do

Take ownership of documentation as a core product offering of Kraken, recognising that there are different users of documentation across both clients and internal teams.

Ensuring that documentation is both current and relevant in an environment where application changes are made several hundred times a day.

Ensure that Kraken documentation is usable, useful, discoverable and used widely.

Implement standards of documentation across Kraken and hold people to account for producing it.

Work across multiple parts of the organisation to identify ways to reuse content.

Own decisions about the documentation platforms we end up using, be they third party services or - potentially - custom-built solutions.

Help to implement efficient solutions for translation into multiple languages.

Build our capacity to produce content, through training and/or hiring.

What you'll need

Leadership qualities to inspire and motivate people across organizations.

A passion for documentation.

Excellent organization skills and the ability to design processes for others to follow.

Ability to write exemplary content.

Enough technical background to understand API documentation, data models and content management.

It would be nice for you to have... (it's OK if you don't)

Experience of implementing content strategy.

Knowledge of up-to-date technical writing principles.

Awareness of different authoring methodologies and tools.

Additional Information

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Octopus Energy

Documentation Lead